Enterprise Minds, Inc | Information Technology Service Desk | hyderabad
2 weeks ago
About the Role
We are seeking a skilled and proactive IT Service Desk Analyst to join our team in Hyderabad. If you have a passion for solving technical challenges, ensuring smooth IT operations, and delivering exceptional user support, this is the role for you
Work Location: Hyderabad
Mode of Work : Working from Office (5 Days)
Shift Timings: 8pm to 5pm ( US Shift)
Key Responsibilities
- Troubleshooting and Issue Resolution: Provide timely support for hardware, software, and network-related issues to ensure minimal downtime.
- System Maintenance: Monitor and maintain IT infrastructure, including servers, networks, and applications.
- User Support: Respond to and resolve technical support requests from employees, both on-site and remotely.
- Hardware Management: Install, configure, and manage desktops, laptops, printers, and other IT equipment.
- Incident Management: Track, document, and resolve incidents and service requests using a ticketing system.
- Security Compliance: Ensure IT systems comply with company security policies and best practices.
- Upgrades and Patching: Manage updates for operating systems and software to maintain optimal performance.
- Documentation: Maintain accurate documentation of IT assets, configurations, and procedures.
Core Skills and Qualifications
- Experience in IT Support: At least 3+ years of hands-on experience in providing IT support in a corporate environment.
- Technical Proficiency: Strong knowledge of Windows/Linux operating systems, networking protocols, and troubleshooting methodologies.
- Hardware Expertise: Familiarity with desktop and laptop troubleshooting, printer setup, and basic hardware repairs.
- Software Knowledge: Experience with enterprise tools like Office 365, Active Directory, and VPN technologies.
- Networking Skills: Understanding of LAN/WAN, firewalls, and network configurations.
- Communication Skills: Excellent verbal and written communication to effectively interact with users and teams.
Problem-Solving: Strong analytical skills to diagnose and resolve complex technical issues
Thanks,
Renuka
9391769824
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