Hyperhire | Customer Support Representative | delhi
7 days ago
Job Type : Full-time, Continuous Contract
Contract Duration : Continuous (Long-term)
Working Hours : 10:00 AM to 7:00 PM (Korean Standard Time, KST)
Job Overview:
We are seeking a bilingual ( English & Korean ) Customer Support Representative to join our dynamic team at Qualisoft. This role involves providing exceptional customer service via email and virtual calls to our Korean and English-speaking clients . The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for helping customers.
Key Responsibilities:
- Customer Support : Handle customer inquiries and issues related to our products and services in both English and Korean via email and virtual calls.
- Issue Resolution : Provide timely and accurate resolutions to customer complaints, ensuring high levels of customer satisfaction.
- Product Assistance : Guide customers in understanding and using our products, troubleshoot issues, and provide detailed information as needed.
- Documentation : Maintain accurate records of customer interactions and feedback in the system.
- Collaboration : Work closely with the internal teams to escalate and resolve complex issues and provide insights for process improvements.
- Customer Feedback : Gather feedback from clients to identify areas for improvement and pass it on to relevant teams.
Skills & Qualifications:
- Fluency in English and Korean (both written and spoken).
- Excellent communication skills and the ability to handle a variety of customer interactions in a professional manner.
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