Guardian Life | Manager

2 weeks ago


tamil nadu, India Guardian Life Full time
Job Description:
Set, articulate and execute the role and processes of key support areas across the organization.
Ensure consistency in all aspects of process and procedures.
Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.
Manage and lead a staff in key operational support functions
Deliver on operational goals as defined
Skills and Knowledge:
Strong knowledge of insurance domain specially US insurance.
Strong knowledge of US Group Disability (STD/LTD) and Life Claims
Excellent communication skills and stakeholder management skills
Strong knowledge and in-depth understanding of Quality & SLAs.
Good to have six sigma green Belt certification
Strong collaboration and interpersonal skills.
Proven ability to implement change in a large organization and drive high engagement with team
Proven ability to organize, prioritize, handle time constraints and manage shifting priorities
Excellent analytical, decision making, problem solving and negotiation skills
Highly effective verbal and written communication skills (English)
Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization
Confidence and skill to influence individuals at all levels of the organization
Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization
Knowledge of business systems and their interfaces required.
Shifts: 5 PM – 2 AM
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