Service Now Quality Analyst

3 weeks ago

delhi, India Tata Consultancy Services Full time
Dear Candidate
Greetings from TCS
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
Role: Service Now QA
Location: Bangalore/Kolkata
Experience Range: 4 - 7 years
Educational Qualification : 15 Years of Full Time Education
Job Description:
Primary Skills
Bachelor's Degree in Computer Science/Engineering
5+ years of experience working with ITSM solutions in an enterprise environment
3+ years of ServiceNow experience/ development / implementation
Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment
Advanced experience with ServiceNow implementations
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong communication, Strong presentation and writing skills
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
Experience with extending the ServiceNow schema to custom applications
Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications
Understands technical and functional design requirements related to ServiceNow
Create and manage scripts and workflow
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
A fundamental understanding of ITSM, ITIL or CMDB
Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
Exposure to Identity Management and Single Sign on/Active Directory integrations
ServiceNow Clone & Version Upgrade experience
KB article development/enhancement experience
Certified ServiceNow Administrator and Certified ServiceNow Implementation Specialist
Superior attention to detail with excellent written and verbal communication skills
Ability to understand complex business needs and adapt appropriately
Ability to learn and adapt to new technologies applicable to the ServiceNow platform
ITIL v3/v4 Certification or equivalent practical experience
Ability to provide ServiceNow customization and configuration including but not limited to scripting, workflow administration, report setup, module customization, data imports and third-part software integration
Conducts / participates in user inclusive story / requirement gathering sessions
Works from definition of interface to completed designs
Works with developers to assure design quality and functional capabilities realized
Secondary Skills
ServiceNow Fundamentals
Certified System Administrator
Certified ServiceNow Implementation Specialist

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