Team Leader- Customer Support

1 week ago


west bengal, India CLIRNET Full time
Key Responsibilities:
Building customer personas and personalized engagement strategies vis-à-vis content pla
nIncorporating customer insights, feedback collection & constant Persona buil
dWorking closely with customer insights and analytics to build data driven, continuous improvement cultur
eContent Selection, creation in Liaison with Research team and Team Monitoring for Effective Delivery
.Lead and Manage a Team of Personalized Chat based engagement Process including Content Sourcing from various cross-functions & amp; Communication Designing for HCPs Engagement
.Actively contribute to the development of the brand business plan and Doctors Engagement Activity Drive for various Support process while meeting desired Views & Unique Engagement at Platfor
mMaintain accurate information / records of transactions done by team. Periodic audit of the process & improvement plannin
gActively conducting team meetings for constant coaching and skill development of team member
s

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