AVASO Technology Solutions | Information Technology Specialist
3 hours ago
About Us:
AVASO Technology Solutions is currently seeking an IT Support Specialist with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website: -
Job Summary:
Position: IT Support Specialist- EUC L2
Position Type: Full-Time Onsite Support Role
Location: Hyderabad, India
Required languages: Local & English (Professional Speaking)
Skills: EUC- L2: Desktop , Network, servers, HW & SW, Wi-Fi.
Job Description:
We are currently seeking IT Support Specialist- Hyderabad, India- Full-Time On-Site Support Network EUC-L2 Role.
KEY DUTIES/RESPONSIBILITIES:
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required
- New users on-boarding preparing IT assets and tools.
- Off-boarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to back-end team for Network& server smart hand support.
- IP phone, Video conference support,Level 1 Multi-function Printers support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting mid range servers.
- Supporting network devices such as switches, routers, Wireless Aps with the help of back-end team.
- Handing tickets on Service Now or similar ticketing system.
- Troubleshooting VPN.
- Application-support with Microsoft Office(Outlook, Word, Excel,and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate inhouse IT projects.
- Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client,Average Resolution time, Open incident backlog and maintaining SOP’s and Run books for global team use
- Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
- Should be leading the project support team
- Asset/ stock management / E-Waste,Site Tech On-boarding / Training / Process alignment / Documentation , Onsite Training / User Education , Vendor Co- ordination
DESIRED SKILLS& EXPERIENCE
- 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with Service Now or similar ticketing system.
- Understanding of Active Directory.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self-disciplined and highlymotivated.
- Good decision-making skills
- Should be able to prioritise workload based on SLA’s and user impact.
Skills & VISA Requirements:
- Candidate must be legally authorized to work in Hyderabad, India, without any need of Visa Sponsorship.
- Exceptional technical and troubleshooting skills
- Excellent written and verbal communications skills.
- Comfortable operating in a fast-paced environment with minimal supervision.
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