Service Desk Associate

4 weeks ago


Pune, Maharashtra, India Mindpool Technologies Full time

About the Role:

Mindpool Technologies is seeking a skilled Service Desk Associate to join our team in Pune. As a key member of our support team, you will be responsible for providing excellent technical support to our clients.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, or chat.
  • Troubleshoot and resolve technical issues related to desktop applications, hardware, and software.
  • Collaborate with internal teams to resolve complex technical issues.
  • Maintain accurate records of client interactions and technical issues.
  • Participate in continuous learning and professional development to stay up-to-date with the latest technologies and industry trends.

About Mindpool Technologies:

Mindpool Technologies is a leading development and digital marketing firm with a decade-long experience in delivering innovative solutions to clients. We are committed to providing exceptional customer service and building long-term relationships with our clients.



  • Pune, Maharashtra, India Mindpool Technologies Full time

    About the Role:Mindpool Technologies is seeking a skilled Service Desk Associate to join our team in Pune. As a key member of our support team, you will be responsible for providing excellent technical support to our clients.Key Responsibilities:Provide technical support via phone, email, or chat to clients with desktop and third-party application...


  • Pune, Maharashtra, India Wipro Full time

    Job Title: Service Desk AnalystJob Summary: Wipro is seeking a highly skilled Service Desk Analyst to join our team in Pune (Hinjewadi) location. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for service desk...

  • Front Desk Associate

    3 weeks ago


    Pune, Maharashtra, India Marriott International Full time

    Job Summary:We are seeking a motivated and detail-oriented Front Office associate to join our team. As a Front Desk associate, you will be responsible for providing exceptional guest service, handling guest check-ins and check-outs, and maintaining accurate records.Key Responsibilities:Process guest check-ins, check-outs, and room assignmentsSecure payment,...

  • Service Desk Expert

    1 month ago


    Pune, Maharashtra, India Fujitsu Full time

    Job Title: Service Desk ExpertFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve technical problems...

  • Service Desk Expert

    4 weeks ago


    Pune, Maharashtra, India Fujitsu Full time

    Job Title: Service Desk ExpertJob Summary: We are seeking a highly skilled Service Desk Expert to join our team at Fujitsu. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve...


  • Pune, Maharashtra, India TransPerfect Full time

    About the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at TransPerfect. As a Senior Service Desk Analyst, you will play a crucial role in providing exceptional support to our customers by troubleshooting and resolving technical issues efficiently.Key Responsibilities:Assist customers with escalated service requests, incidents,...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...

  • Service Desk Lead

    3 weeks ago


    Pune, Maharashtra, India Wipro Full time

    Total Experience: Minimum 6 YearsRelevant as Lead/Manager: 3 YearsLocation: Hyderabad, Pune, and Bangalore.Band: B2/B3Required: Real-time experience in Global Service Desk operations.Role Purpose:The Service Desk Manager is responsible for one delivery center, ensuring all metrics are measured and adhered to. The owner of key measurements, Service Levels,...


  • Pune, Maharashtra, India Wipro Full time

    Role OverviewThe Service Desk Lead is a crucial role at Wipro, responsible for overseeing the support and escalation process for agents. This position requires a high level of customer-centricity, effective communication, and problem-solving skills. The successful candidate will work closely with the Service Desk team to ensure prompt delivery of service,...


  • Pune, Maharashtra, India Wipro Full time

    Job OverviewWe are seeking a highly skilled Service Desk Operations Manager to join our team at Wipro. This role is responsible for ensuring the effective operation of our service desk, providing exceptional customer service and delivering high-quality results.


  • Pune, Maharashtra, India Mphasis Full time

    Service Desk Team Lead Job DescriptionAre you an experienced leader looking to utilize your skills in a dynamic Service Desk environment?Mphasis is seeking a Service Desk Team Lead to supervise and review Service Desk activities, ensuring compliance to industry standards like PCI, ISO, ISMS, and BCMS. This role will also be responsible for conducting...


  • Pune, Maharashtra, India Vimerse Infotech Inc Full time

    Job SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...


  • Pune, Maharashtra, India WNS Global Services Full time

    Job Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...


  • Pune, Maharashtra, India Tata Consultancy Services Full time

    Tata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk AgentExperience Range: 1 to 4 yearsLocation: IndiaKey Responsibilities:Provide exceptional customer service and support via phone, email, and chatAssist customers with technical issues and route complex problems to the appropriate teamCollaborate...


  • Pune, Maharashtra, India Mphasis Full time

    About the RoleWe are seeking an experienced Team Leader to lead our Service Desk team. The ideal candidate will have a strong background in IT Service Management and excellent leadership skills.Key ResponsibilitiesSupervise and review Service Desk activitiesReview and ensure compliance to standards like PCI, ISO, ISMS, BCMSPlace hiring requests and conduct...


  • Pune, Maharashtra, India Siemens Energy Full time

    Operations Service Desk EngineerSiemens Energy is seeking a highly skilled Operations Service Desk Engineer to join our Global Services team. As a key member of our team, you will provide technical support to our customers and internal stakeholders, ensuring seamless delivery of our compressor products and services.About the RoleAs an Operations Service Desk...


  • Pune, Maharashtra, India Wipro Full time

    Wipro is a leading technology consulting and business process services company that is committed to empowering its clients to achieve their business goals. As a Service Desk Analyst, you will play a critical role in providing excellent customer service to our clients.As a Service Desk Analyst, you will be responsible for handling service desk tickets,...


  • Pune, Maharashtra, India Wipro Full time

    Job DescriptionAs a Service Desk Team Lead at Wipro, you will be responsible for the performance of a single delivery center, ensuring adherence to standards, measurement, and reporting of metrics. You will oversee processes, escalations, knowledge management within the DC, and support new transitions and integration with current teams.Main...


  • Pune, Maharashtra, India Fujitsu Full time

    Job SummaryFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a key member of our service desk, you will provide technical support to our clients, analyzing and resolving complex technical issues related to our Student Information System.Key ResponsibilitiesAnalyze and resolve technical problems for School Districts using knowledge...


  • Pune, Maharashtra, India Mphasis Full time

    Job DescriptionWe are seeking an experienced Technical Service Desk Team Lead to join our team at Mphasis. The successful candidate will be responsible for supervising and reviewing Service Desk activities, ensuring compliance to standards like PCI, ISO, ISMS, BCMS, and facilitating audits by internal and external teams.The ideal candidate will have a strong...