Service Desk Associate
4 weeks ago
About the Role:
Mindpool Technologies is seeking a skilled Service Desk Associate to join our team in Pune. As a key member of our support team, you will be responsible for providing excellent technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or chat.
- Troubleshoot and resolve technical issues related to desktop applications, hardware, and software.
- Collaborate with internal teams to resolve complex technical issues.
- Maintain accurate records of client interactions and technical issues.
- Participate in continuous learning and professional development to stay up-to-date with the latest technologies and industry trends.
About Mindpool Technologies:
Mindpool Technologies is a leading development and digital marketing firm with a decade-long experience in delivering innovative solutions to clients. We are committed to providing exceptional customer service and building long-term relationships with our clients.
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