Executive Operations Manager

2 days ago


Pune, Maharashtra, India IGT Solutions Full time
Job Title: Executive Operations Manager

About the Role:

This leadership position is responsible for managing a team of customer service professionals in a fast-paced environment. The ideal candidate will have excellent people skills, be able to motivate and coach their team members to achieve exceptional results.

Key Responsibilities:

  • Oversee the daily operations of the customer service team to ensure seamless delivery of services
  • Mentor and develop team members to enhance their skills and performance
  • Monitor and analyze performance metrics to identify areas for improvement
  • Develop and implement process improvements to increase efficiency and productivity

Requirements:

  • Bachelor's degree in any field
  • Minimum 1-2 years of experience in a supervisor or leadership role in a BPO or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work in a dynamic and fast-paced environment

Preferred Qualifications:

  • Experience in a travel BPO or travel agency setting
  • Knowledge of computer applications and Excel

Compensation and Benefits:

The salary for this position is between ₹4lpa to ₹5LPA, commensurate with experience and qualifications. IGT Solutions offers a competitive compensation package, including benefits such as health insurance, retirement plans, and opportunities for career growth and professional development.



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