Executive Operations Manager
2 days ago
About the Role:
This leadership position is responsible for managing a team of customer service professionals in a fast-paced environment. The ideal candidate will have excellent people skills, be able to motivate and coach their team members to achieve exceptional results.
Key Responsibilities:
- Oversee the daily operations of the customer service team to ensure seamless delivery of services
- Mentor and develop team members to enhance their skills and performance
- Monitor and analyze performance metrics to identify areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
Requirements:
- Bachelor's degree in any field
- Minimum 1-2 years of experience in a supervisor or leadership role in a BPO or customer service environment
- Excellent communication and interpersonal skills
- Ability to work in a dynamic and fast-paced environment
Preferred Qualifications:
- Experience in a travel BPO or travel agency setting
- Knowledge of computer applications and Excel
Compensation and Benefits:
The salary for this position is between ₹4lpa to ₹5LPA, commensurate with experience and qualifications. IGT Solutions offers a competitive compensation package, including benefits such as health insurance, retirement plans, and opportunities for career growth and professional development.
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