Quality Assurance Expert

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time

IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

About the Role

This position offers an exciting opportunity to work with a talented team in ensuring the smooth operation of our customer service team around the clock. As a Quality Analyst, you will play a pivotal role in helping our teams constantly perform at international quality standards.

Key Responsibilities
  • Able to effectively meet contractual SLAs pertaining quality audit targets
  • Deliver feedback on all audited transactions within specified timelines
  • Conduct Team briefings on product & process updates, performance, qualitative inputs, Accuracy, top errors identified through monitoring
  • Lead calibration sessions with cross-function teams to ensure quality standards are maintained
  • Perform regular hygiene checks to ensure specific abnormalities are highlighted to the internal team
  • Ability to coach at an advisor level & review performance on the end metric CCR, C-SAT, Accuracy
  • Visual Management - Team wise daily and MTD scores on Quality, CSAT, CCR to help in identifying gaps in the Process or Technology & make recommendations to streamline the same.
Requirements
  • Min. 6 Months to 2 Yrs. of experience in Quality with airline experience
  • Good communication skills, well-versed with audits, call quality and QC tools
  • Graduate
About IGT Solutions

Established in 1998, IGT employs over 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. Our global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia, and the USA.

Benefits

The estimated salary for this position is approximately ₹4,68,000 per annum, depending on qualifications and experience. The company follows Six Sigma rigor for process improvements and is ISO 27001:2013, CMMI SVC Level 5, and ISAE-3402 compliant for IT.



  • Gurgaon, Haryana, India Agrim Full time

    Quality Assurance ExpertAgrim is a leading agritech startup that requires an experienced Quality Assurance Expert to join its team. The ideal candidate will have a strong background in quality assurance and a passion for ensuring the highest standards of quality in all aspects of the business.Key Responsibilities:Develop and implement quality assurance...


  • Gurgaon, Haryana, India AKQA Inc Full time

    At AKQA, we are seeking a Quality Assurance Expert to join our team.The ideal candidate will have 5+ years of experience in QA, with a focus on automation using tools like Cypress and Playwright.Responsibilities include ensuring project deliverables meet specification and quality goals, leveraging tools and frameworks, and implementing QA automation.Key...


  • Gurgaon, Haryana, India Agrim Full time

    Agrim Quality Assurance RoleAgrim is a pioneering agri-tech startup revolutionizing the B2B agri-inputs marketplace. With a $50 billion market potential, we're scaling rapidly across India, striving to onboard 10% of the total customer universe onto our platform.Our team boasts IIT and IIM graduates, ex-entrepreneurs, and seasoned professionals from top...

  • Transmission Expert

    7 days ago


    Gurgaon, Haryana, India Maruti Suzuki India Limited Full time

    Job DescriptionAbout the Role:We are seeking a highly skilled Transmission Expert to join our Quality Assurance team at Maruti Suzuki India Limited.About You:You have a degree in Mechanical Engineering or Mechatronics with a strong understanding of vehicle powertrain architecture and communication tools.You possess profound knowledge of automatic...


  • Gurgaon, Haryana, India Mindera Full time

    Job Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. This role is responsible for ensuring the quality of our software products by developing and executing exploratory and automated tests. The ideal candidate will have a strong background in testing and quality assurance, with expertise in tools such...


  • Gurgaon, Haryana, India AXA Group Full time

    Job Title: Quality Assurance and Coaching SpecialistJob Summary:We are seeking a highly skilled Quality Assurance and Coaching Specialist to join our team. The successful candidate will play a pivotal role in evaluating and enhancing the quality of customer interactions within our Colleague Services operations.Key Responsibilities:Conduct regular evaluations...


  • Gurgaon, Haryana, India R1 RCM Full time

    Key Responsibilities: As a Quality Assurance Specialist at R1 RCM, you will be responsible for ensuring that our services meet the highest quality standards. This includes conducting regular audits and providing feedback to our coders to improve their performance. Key Accountabilities: • Conducting regular reviews of coder performance to identify areas for...

  • Quality Assurance Expert

    51 minutes ago


    Gurgaon, Haryana, India Wipro Full time

    About the RoleAs a Quality Assurance Analyst at Wipro, you will play a crucial role in ensuring the quality compliance within our accounts. Your primary responsibility will be to conduct audits as per plan and procedure, identifying areas of improvement and recommending corrective actions.Key ResponsibilitiesConduct process quality audits as per plan and...

  • Financial Analyst

    4 weeks ago


    Gurgaon, Haryana, India American Express Full time

    Empowering Excellence in Quality Assurance and Regulatory GovernanceAt American Express, we're committed to delivering exceptional customer experiences. As a Financial Analyst - Quality Assurance and Regulatory Governance Expert, you'll play a vital role in ensuring the integrity of our regulatory reporting processes.Key Responsibilities:Support the Quality...


  • Gurgaon, Haryana, India Internshala Full time

    About InternshalaInternshala is a leading ed-tech platform that empowers individuals to upskill and enhance their professional growth. Our mission is to provide a platform for freshers and experienced job seekers to find employment opportunities, skill up, create a network, and build a meaningful career.Our PlatformWe offer a range of services, including...


  • Gurgaon, Haryana, India OCS Full time

    Job Title: Software Quality Assurance SpecialistAt OCS, we are seeking a skilled Software Quality Assurance Specialist to join our team. The ideal candidate will have experience in manual testing within the investment banking domain or trading platforms. Key responsibilities include:• Expert knowledge of investment banking, trading platforms, and capital...


  • Gurgaon, Haryana, India ADCI - Haryana Full time

    About the RoleAs a Quality Assurance Engineer on our Amazon Transportation team, you will play a critical role in ensuring the highest quality of our transportation services. You will be responsible for building automated frameworks, tools, tests, and infrastructure to drive software quality and collaborate with Software Development Engineers to understand...


  • Gurgaon, Haryana, India Agrim Full time

    Job DescriptionAgrim is seeking a highly skilled Software Quality Assurance Analyst to join our team. As a key member of our quality assurance department, you will play a vital role in ensuring the overall quality and integrity of our applications.The ideal candidate will have experience in both manual and automation testing, with a strong understanding of...


  • Gurgaon, Haryana, India Alight Full time

    Quality Assurance Director Job DescriptionAt Alight, we're dedicated to delivering exceptional quality in our claims operations. As a Quality Assurance Director, you'll play a critical role in ensuring our processes meet the highest standards.Key Responsibilities:Develop and implement quality assurance processes to enhance claims handling efficiency and...


  • Gurgaon, Haryana, India Nexthire Full time

    Job Title: Quality Assurance Manual EngineerAbout the Role:We are seeking a skilled Quality Assurance Manual Engineer to join our team at Nexthire. As a Quality Assurance Manual Engineer, you will be responsible for ensuring the quality and reliability of our software applications through manual testing.Key Responsibilities:- Develop and execute manual test...


  • Gurgaon, Haryana, India Alight Full time

    Quality Assurance DirectorAt Alight, we're dedicated to providing top-notch services to our clients. As our Quality Assurance Director, you'll be responsible for ensuring the highest standards of quality in our claims operations.Key Responsibilities:Develop and implement quality assurance processes to enhance claims handling efficiency and accuracy.Monitor...


  • Gurgaon, Haryana, India Vervenest Techologies Pvt. Ltd. Full time

    Nurturing talent is one of our core focuses at Vervenest Technologies Pvt Ltd. We bridge the gap between employable talent and industry demand with an array of training solutions. Our panel of industry experts imparts training that keeps job-seekers in step with the requirement of industry.The RoleJob Title: Quality Checker - eLearning DepartmentAbout UsWe...


  • Gurgaon, Haryana, India Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Director to join our team at Jobs for Humanity. As a Quality Assurance Director, you will be responsible for leading our quality assurance efforts and ensuring that our products and services meet the highest standards of quality.Key ResponsibilitiesLead quality assurance efforts to ensure that...


  • Gurgaon, Haryana, India Mindera Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Mindera. As a key member of our software development process, you will be responsible for designing and implementing tests, debugging, and defining corrective actions to ensure product quality.Key Responsibilities:Design and implement tests to ensure product...


  • Gurgaon, Haryana, India Agrim Full time

    Agrim seeks a Quality Assurance Specialist to develop and implement quality assurance policies and procedures. The ideal candidate will conduct regular quality audits to identify areas for improvement and collaborate with other departments to ensure quality standards are met throughout the organization.ResponsibilitiesDevelop and implement quality assurance...