Senior Account Executive
3 weeks ago
As a crucial member of our TBO team, you will play a pivotal role in shaping the future of our global travel platform.
Our company is dedicated to simplifying travel needs across the world, and we're looking for a talented AR Specialist to join our team.
You will be responsible for managing our cash flow by ensuring timely and accurate collection of payments from customers.
Key responsibilities include:
1. Collections:
Execute the collection process to ensure timely receipt of payments from customers.
Proactively contact clients via email, phone, or other methods to follow up on overdue invoices.
Maintain a consistent communication schedule with customers to ensure adherence to payment terms.
2. Providing Statements of Accounts (SOA):
Prepare and distribute Statements of Account (SOA) to customers to support payment requests.
Ensure accuracy and completeness of SOA, reflecting all outstanding balances and credits.
Collaborate with the finance team to ensure alignment with accounting records.
3. Dispute Resolution:
Act as the primary point of contact for customers to resolve billing disputes and discrepancies.
Investigate disputed amounts, collaborate with internal teams, and propose solutions to resolve issues.
Ensure that all dispute resolutions are documented and communicated to relevant stakeholders.
4. Query Resolution:
Respond to customer inquiries regarding their accounts, payment status, and invoice details.
Provide timely and professional responses to ensure customer satisfaction.
Liaise with internal departments (e.g., sales, operations) to obtain the necessary information to resolve queries.
5. Aging Analysis:
Perform regular aging analysis of accounts receivable to identify overdue invoices.
Monitor the aging report to ensure timely follow-up on delinquent accounts.
Generate reports and provide insights to management regarding payment trends, risks, and opportunities.
6. Allocation of Invoices:
Accurately allocate customer payments to the correct invoices.
Reconcile customer accounts to ensure that all payments, credits, and adjustments are properly applied.
Work closely with the finance team to ensure timely reconciliation of all accounts.
Required Skills and Qualifications:
Strong understanding of accounts receivable processes and accounting principles.
Excellent communication and negotiation skills for effective collection and dispute resolution.
Attention to detail, ensuring accurate SOA preparation and allocation of payments.
Proficiency in financial software (e.g., ERP systems) and Excel.
Ability to perform detailed aging analysis and provide insights.
Strong organizational skills, with the ability to prioritize tasks and manage multiple customer accounts.
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