Cyber Security Leader
5 hours ago
Quick Heal is a leading IT security solutions provider with a global presence in 38 cities across India and 40 countries worldwide. Our mission is to simplify IT security management for consumers, small businesses, government establishments, and corporate houses.
We pride ourselves on our state-of-the-art Zero Trust technology, designed to verify trust consistently and provide robust defense against modern cyber threats. Our solutions suite enables organizations to secure their endpoints, data, networks, and users across geographies.
SEQRITE SolutionsSEQRITE is the enterprise arm of Quick Heal Technologies, powered by state-of-the-art SEQRITE Labs that continuously mine Threat Research, Real-time Detection, and Threat Intelligence. Our solutions have played an important role in securing the command & control center of ISRO from cyber threats during the recent Chandrayaan 3 project.
We have a dedicated Services wing that specializes in delivering comprehensive cybersecurity consulting services to a diverse clientele, including corporates, PSUs, government, and law enforcement agencies.
Job DescriptionThe Technical Support Manager will be responsible for guiding the team across SEQRITE solutions with strong hands-on knowledge of Cybersecurity technology for deployment and troubleshooting skills. The support operations should meet defined criteria on service delivery, SLAs, and customer satisfaction.
The ideal candidate will be a hands-on technical leader who can self-drive and guide the team for effective and timely resolutions. They should maintain monthly self and Team productivity scores of more than 85% and ensure ISO 20000 Adherence to the Support process.
- Develop and improve team competency on SEQRITE solutions on a consistent basis.
- Maintain monthly self and Team productivity score of more than 85% considering daily cases/calls/Chats/E-mail cases handled, Knowledge sharing/upgradation activities, Participation in tasks mentioned.
- Maintain 100% renewal rate of existing client.
- Meet 100% SLA and system hygiene adherence.
- Drive initiatives for desired outcome in time-bound manner across support function.
The salary for this position is estimated at ₹15,00,000 per annum, depending on the location and industry standards.
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