Outlet Manager

4 weeks ago


Vijayawada, Andhra Pradesh, India AccorHotel Full time
Job Title: Outlet Manager

Accommodation Manager at AccorHotel

Key Responsibilities:
  • Plan and manage the outlet's budget, ensuring revenue and expenditure align with business goals.
  • Analyze and submit monthly reports, identifying deviations from business plan objectives.
  • Participate in management meetings to review progress and develop the annual business plan for the outlet.
  • Implement and measure profit-enhancement programs in collaboration with the kitchen and marketing departments.
  • Maintain control measures to ensure food and beverage costs, labor costs, and operating supply costs align with budget.
  • Conduct daily briefings to ensure all pertinent information is received by team members.
  • Supervise team members to ensure tasks are completed on time and according to instruction and departmental standards.
  • Build relationships with guests, remembering individual patrons' names and preferences to extend personalized service.
  • Handle guest complaints and comments tactfully and efficiently.
  • Manage administration work related to cashier/bar operations and company policies.
  • Maintain departmental communication logs and updated noticeboards.
  • Check equipment and stock levels to prevent shortages impacting operations and guest experience.
  • Ensure the outlet and back-of-house areas meet F&B sanitation and hygiene standards.
  • Maintain knowledge of food and beverage services, preparation methods, and hotel services.
  • Ensure health, safety, and security procedures are in place in the outlet.
  • Attend briefings, meetings, and trainings as assigned by management.
  • Perform proper handovers and communication to the next shift.
  • Assist other food and beverage outlets during peak times or as required.
  • Interview, select, and recruit outlet employees.
  • Identify and develop team members with potential.
  • Conduct performance reviews with the team.
  • Monitor team members' appearance, attitude, and professionalism.
  • Develop, conduct, and maintain staff training programs for team members.
  • Prepare weekly staff schedules, considering business operating budgets and service standards.
  • Prepare payroll and gratuity reports.
  • Conduct monthly departmental meetings to provide information, obtain feedback, and rectify operation issues.

Qualifications:

  • Secondary/High school education.
  • Additional certification(s) in Food & Beverage will be an advantage.
  • Good reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Good working knowledge of MS Excel, Word, and PowerPoint.
  • High degree of professionalism with sound human resources management and business acumen capabilities.

Remote Work:

No

Employment Type:

Full-time


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