Social Media Specialist with Customer Service Expertise

1 month ago


Delhi, Delhi, India WHIZZ Full time
Why We're Seeking a Remote Social Media Specialist with Customer Service Experience

We're expanding our Remote Customer Support Team at Whizz, and we're looking for a skilled Social Media Specialist with customer service experience to join our team.

As a key member of our team, you'll be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers.

Responsibilities:

  • Monitor and respond to direct messages and comments on Facebook and Instagram in a timely and professional manner.
  • Engage with our audience by answering questions, providing information, and resolving issues in a friendly and helpful tone.
  • Collaborate with the sales and support teams to escalate and address more complex issues.
  • Maintain a consistent and positive brand voice in all interactions.
  • Track and report on social media engagement and feedback to inform and improve our strategies.
  • Identify and flag inappropriate or harmful content for review.
  • Assist the customer support team in handling live chats as needed.

Requirements:

  • Fluent knowledge of English at level C2, as you'll be communicating with native speakers daily.
  • 1+ years of experience in social media moderation or a related role.
  • In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
  • Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
  • Strong interpersonal skills for engaging and building relationships with the online community.
  • High-speed internet connection.
  • Availability to work on the New York time zone schedule (9 am - 6 pm New York Time).
  • Exceptional problem-solving skills and attention to detail.

If you're a self-starter with a passion for social media and customer support, we'd love to hear from you.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together.

Benefits:

  • Competitive salary.
  • Opportunity to work in a dynamic and growing company.
  • Remote work with a flexible schedule.


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