Social Media Specialist with Customer Service Expertise
1 month ago
We're expanding our Remote Customer Support Team at Whizz, and we're looking for a skilled Social Media Specialist with customer service experience to join our team.
As a key member of our team, you'll be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers.
Responsibilities:
- Monitor and respond to direct messages and comments on Facebook and Instagram in a timely and professional manner.
- Engage with our audience by answering questions, providing information, and resolving issues in a friendly and helpful tone.
- Collaborate with the sales and support teams to escalate and address more complex issues.
- Maintain a consistent and positive brand voice in all interactions.
- Track and report on social media engagement and feedback to inform and improve our strategies.
- Identify and flag inappropriate or harmful content for review.
- Assist the customer support team in handling live chats as needed.
Requirements:
- Fluent knowledge of English at level C2, as you'll be communicating with native speakers daily.
- 1+ years of experience in social media moderation or a related role.
- In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
- Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
- Strong interpersonal skills for engaging and building relationships with the online community.
- High-speed internet connection.
- Availability to work on the New York time zone schedule (9 am - 6 pm New York Time).
- Exceptional problem-solving skills and attention to detail.
If you're a self-starter with a passion for social media and customer support, we'd love to hear from you.
Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together.
Benefits:
- Competitive salary.
- Opportunity to work in a dynamic and growing company.
- Remote work with a flexible schedule.
-
Delhi, Delhi, India WHIZZ Full timeWhy We're Seeking a Remote Social Media Specialist with Customer Service Expertise:As Whizz continues to grow, we are expanding our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers. If you are a...
-
Delhi, Delhi, India WHIZZ Full timeAt Whizz, we're seeking a skilled Social Media Specialist with Customer Service experience to join our Remote Customer Support Team. As a key member of our team, you'll be responsible for ensuring our social media interactions reflect our brand values and provide an exceptional experience for our followers.Responsibilities:Monitor and respond to direct...
-
Delhi, Delhi, India WHIZZ Full timeAt Whizz, we're seeking a skilled Social Media Specialist with Customer Service experience to join our Remote Customer Support Team. As a key member of our team, you'll be responsible for ensuring our social media interactions reflect our brand values and provide an exceptional experience for our followers.Responsibilities:Monitor and respond to direct...
-
Delhi, Delhi, India WHIZZ Full timeRole OverviewAt Whizz, we are seeking a skilled Social Media Specialist with Customer Service experience to join our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers.Main...
-
Delhi, Delhi, India Bigsea Marcom (I) Pvt. Ltd. Full timeJob Description:At Bigsea Marcom (I) Pvt. Ltd., we are seeking a skilled Digital Content Specialist with expertise in managing social media platforms. The ideal candidate will be responsible for developing relevant content topics to reach our target customers, expanding community or influencer outreach efforts, and growing our social media presence and...
-
Social Media Marketing Specialist
4 weeks ago
Delhi, Delhi, India Exportersindia Full time**Job Description**As a Social Media Marketing Specialist at Exportersindia, you will be responsible for creating and designing engaging posts for various social media channels, including Facebook, Instagram, Twitter, LinkedIn, and Google. Your expertise in SMO (Social Media Optimization) will help drive traffic and engagement to our website.**Key...
-
Social Media Marketing Specialist
3 weeks ago
Delhi, Delhi, India Exportersindia Full time**Job Description**As a key member of our team at Exportersindia, we are seeking a highly skilled Social Media Marketing Specialist to join our ranks. The ideal candidate will have a deep understanding of social media optimization and be able to create engaging content for various platforms.**Key Responsibilities:**Develop and implement effective social...
-
Social Media Marketing Specialist
3 weeks ago
Delhi, Delhi, India 99 Business Media Full timeKey Responsibilities: Setting up and maintaining social media channels, creating engaging content, responding to customer queries, and monitoring online reviews.Social Media Strategy: Developing and implementing a social media optimized campaign, setting and achieving key performance indicators.Content Creation: Preparing and publishing high-quality text,...
-
Social Media Marketing Specialist
2 weeks ago
Delhi, Delhi, India 99 Business Media Full timeKey Responsibilities:Social Media Presence: Establish and maintain a strong social media presence for 99 Business Media across various platforms, ensuring brand consistency and engaging content.Content Creation: Develop and curate high-quality text, image, and video content for social media channels, aligning with the company's goals and target...
-
Delhi, Delhi, India Bigsea Marcom (I) Pvt. Ltd. Full timeJob Title: Content Writer with an expertise in managing Social MediaJob Description for Bigsea Marcom (I) Pvt. Ltd.:Our ideal candidate is a highly skilled Content Writer with expertise in managing social media. They will develop relevant content topics to reach company target customers and grow social media presence and engagements.Responsibilities:Develop...
-
Delhi, Delhi, India Bigsea Marcom (I) Pvt. Ltd. Full timeJob Description:At Bigsea Marcom (I) Pvt. Ltd., we're seeking a skilled Digital Content Specialist to drive our social media presence and engage with our target audience.Develop and curate content that resonates with our customers and expands our social media reach.Build and maintain relationships with influencers and community leaders to amplify our brand's...
-
Social Media Influencer Marketing Coordinator
2 weeks ago
Delhi, Delhi, India Broz media Full timeInfluencer Marketing Campaign SpecialistWe are looking for a skilled Marketing Campaign Specialist to join our team at Broz Media.The ideal candidate will have a good knowledge of social media platforms and be familiar with influencer marketing strategies.Responsibilities include:Assisting in the development and implementation of influencer marketing...
-
Social Media Marketing Specialist
1 month ago
Delhi, Delhi, India Inc42 Media Full timeJob Title: Social Media AssociateInc42 Media is seeking a highly motivated and creative Social Media Associate to join our team. As a key member of our marketing team, you will be responsible for developing and implementing social media strategies to engage our target audience and drive business results.Key Responsibilities:Develop and execute social media...
-
Social Media Marketing Specialist
4 weeks ago
Delhi, Delhi, India Swaniti Initiative Full timeJob Title: Social Media Marketing SpecialistAbout the Role:Swaniti Initiative is seeking a skilled Social Media Marketing Specialist to join our team. As a key member of our marketing department, you will be responsible for creating and implementing social media strategies to enhance our brand's visibility and engage with our target audience.Key...
-
Social Media Marketing Specialist
4 weeks ago
Delhi, Delhi, India Swaniti Initiative Full timeAbout the RoleSwaniti Initiative is seeking a skilled Social Media Marketing Specialist to drive our online presence and engagement. As a key member of our team, you will be responsible for creating and sharing impactful content, managing social channels, and optimizing our online visibility.Key Responsibilities Develop and implement a comprehensive social...
-
Social Media Marketing Specialist
4 weeks ago
Delhi, Delhi, India Swaniti Initiative Full timeAbout the RoleSwaniti Initiative is seeking a skilled Social Media Marketing Specialist to join our team. The ideal candidate will be responsible for creating and sharing impactful content that fosters community interaction, managing social channels, and optimizing our online presence.Key Responsibilities• Develop, edit, and publish daily content that...
-
Social Media Marketing Specialist
1 month ago
Delhi, Delhi, India Exportersindia Full timeJob DescriptionWe are seeking a highly skilled Social Media Marketing Specialist to join our team at Exportersindia. The ideal candidate will have expertise in Social Media Optimization (SMO) and Facebook Ads management.Key Responsibilities:Develop and implement effective SMO strategies to increase brand awareness and engagement on social media...
-
Content Manager with Social Media Expertise
4 weeks ago
Delhi, Delhi, India Bigsea Marcom (I) Pvt. Ltd. Full timeJob Title: Content Writer with an expertise in managing Social MediaJob Summary:We are seeking a highly skilled Content Writer with expertise in managing Social Media to join our team at Bigsea Marcom (I) Pvt. Ltd. The ideal candidate will have a flair for creating engaging content and managing social media platforms to expand our online presence.Key...
-
Social Media Specialist
1 week ago
Delhi, Delhi, India Talent Corner Full timeRoles and ResponsibilitiesThe Social Media Specialist will be responsible for day-to-day research, social media monitoring, moderation and tasks like:Key Responsibilities:Analyse social landscape and audience buzz volume, frequency, velocity, demographics, and related dimensionsResearch and report on social media campaigns, performance, trends, competitor...
-
Delhi, Delhi, India WHIZZ Full timeWHIZZ is seeking a highly skilled Social Media Specialist with Customer Service experience to join our Remote Customer Support Team.We are a dynamic and growing company committed to transforming the transportation industry. As a key member of our team, you will play a vital role in ensuring that our social media interactions reflect our brand values and...