Transformation Leader
2 weeks ago
As a Transformation Leader at Genpact, you will play a key role in driving business impact through the relentless pursuit of better. We are inviting applications for the Manager / Senior Manager - Lean Digital Transformation position.
Key Responsibilities:
• Identify and mitigate ops risks by focusing on process management within control limits.
• Embed Lean Six Sigma skills in Operations and drive client engagement.
• Collaborate with Ops leads, Vertical Leads, and customers to design, implement, and drive Value Generating roadmaps and/or Transformation Roadmaps.
• Work with Consulting, Solutions, Transition, Training, Ops, and Practice to understand and deliver contractual commitments, deal books, and customer priorities.
• Provide Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.
• Work closely with Operation and Functional Teams to identify process bottlenecks, conduct root cause analysis, and implement process improvements & digital solutions.
• Initiate and lead projects that improve end-to-end processes.
• Set, validate, and audit measurement systems to deliver business impact.
• Build Process Excellence and Digital culture in the team and drive productivity and process improvement projects aligned with business initiatives.
Qualifications:
• University graduate
• Excellent Project Management experience – designing and driving small to large-scale improvement & transformation projects
• Excellent Problem Solving & Analytical bent of mindset
• Lean & Green Belt Trained, Tested, Certified
• Good knowledge on Automation + Robotics + Other digital technologies
• Technology/ Digital / Automation awareness – ability to come up with creative solutions to address customer needs
• Ability to engage effectively with Senior Leadership, Customers, and people from all levels of the organization – excellent Communication Skills
• Ability to work independently with a sense of urgency
• Critical thinking & accountability
• Good Leadership, consultative & partnering skills required
• Openness to new ideas and diverse cultures
• Relevant experience in the design, implementation, and administration of Digital transformation projects
• Domain SME Preferred – Insurance Operations background would be an advantage
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