Highly Experienced Salesforce Implementation Expert

4 days ago


Udaipur, Rajasthan, India beBeeConsultant Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Advanced Salesforce Consultant Role

We are seeking a seasoned Salesforce consultant with extensive experience in implementing cutting-edge contact center solutions.

The ideal candidate will be responsible for leading end-to-end design and implementation of advanced Service Cloud Voice and Amazon Connect CTI Adapter solutions.

This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

  • Lead the design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
  • Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
  • Develop and integrate with AWS Lambda functions for Amazon Connect.
  • Extend & customize functionality using Open CTI interface.
  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
  • Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
  • Provide best practice guidance, governance & performance optimization.
  • Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.

Required Skills:

  • 6+ years in Salesforce consulting (Service Cloud focus).
  • Salesforce Administrator & Service Cloud Consultant certified.
  • Proven Service Cloud Voice implementation experience.
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
  • Hands-on AWS Lambda + Salesforce integration experience.
  • Strong knowledge of Open CTI customization.
  • Excellent client engagement, problem-solving & stakeholder management.


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