Cloud Support Engineer

4 weeks ago


Ahmedabad, Gujarat, India Infraveo Full time
Job Description

This is a remote position in Cloud Support Engineer role.

We are seeking a Cloud Support Engineer to manage and resolve escalated incidents, service requests, and engineering assignments.

  • Manage and resolve escalated incidents, service requests, and engineering assignments.
  • Respond to client incidents in a timely manner.
  • Identify and develop solutions for trends and patterns in incidents.
  • Collaborate amongst the team during critical events.
  • Provide top-notch customer service to clients.
  • Build automation.

Requirements

  • 3 years of Azure cloud administration experience.
  • 3 incident management experience.
  • 3 years of system administration and networking experience.
  • Identity/access management experience.
  • Github experience.
  • Terraform experience.
  • Ticketing system experience.
  • Linux/Windows server experience.
  • Excellent communication skills.
  • Strong multitasker.
  • Self-starter.
  • Team player.

Preferred Qualifications

  • Jira and Confluence experience.
  • AZ104 Microsoft Azure Administrator certification.
  • Consulting experience.
  • Enterprise experience.
  • MSP experience.
  • Cloud certifications.
  • Docker/Kubernetes experience.
  • CI/CD Experience.

Benefits

  • Work Location: Remote.
  • 5 days working.


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