Strategic CRM Leader

1 month ago


Mumbai, Maharashtra, India JewelsHire Full time
Job Title: CRM Manager

About the Role
At JewelsHire, we are seeking a skilled CRM Manager to lead our high-performing CRM team and drive customer engagement and loyalty in the jewellery industry.

Key Responsibilities:
  • Lead a team of CRM professionals to provide guidance, training, and mentorship.
  • Foster a collaborative and innovative team culture to drive business success.
  • Develop and implement a comprehensive CRM strategy tailored to the jewellery industry, aligning with overall business objectives.
  • Collaborate with cross-functional teams to ensure seamless execution of CRM initiatives.
  • Identify areas for improvement and implement strategies to address pain points, enhancing overall efficiency.
  • Handle production and complaint queries, ensuring timely resolution.
  • Develop and optimize processes to enhance customer satisfaction and loyalty.
  • Good understanding of shipment building and release procedures.
  • Foster a collaborative and innovative team culture to drive business success.


Requirements
  • Any Graduate
  • Experience Required - 6+ years in Export Market
  • Good Knowledge of Costing and Quotation preparation
  • Must have experience in EMR
  • Good knowledge of team handling.
  • Should be presentable
  • Good communication skills - English and Hindi
  • Good Grip in Excel
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively across departments and levels of the organization.
  • Demonstrated success in driving customer engagement and loyalty.



Benefits
  • Salary Budget - Up to 60k
  • Location: Seepz, Andheri East, Mumbai


Requirements
CRM, Team Handling, Costing, quotation

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