Strategic CRM Leader
1 month ago
About the Role
At JewelsHire, we are seeking a skilled CRM Manager to lead our high-performing CRM team and drive customer engagement and loyalty in the jewellery industry.
Key Responsibilities:
- Lead a team of CRM professionals to provide guidance, training, and mentorship.
- Foster a collaborative and innovative team culture to drive business success.
- Develop and implement a comprehensive CRM strategy tailored to the jewellery industry, aligning with overall business objectives.
- Collaborate with cross-functional teams to ensure seamless execution of CRM initiatives.
- Identify areas for improvement and implement strategies to address pain points, enhancing overall efficiency.
- Handle production and complaint queries, ensuring timely resolution.
- Develop and optimize processes to enhance customer satisfaction and loyalty.
- Good understanding of shipment building and release procedures.
- Foster a collaborative and innovative team culture to drive business success.
Requirements
- Any Graduate
- Experience Required - 6+ years in Export Market
- Good Knowledge of Costing and Quotation preparation
- Must have experience in EMR
- Good knowledge of team handling.
- Should be presentable
- Good communication skills - English and Hindi
- Good Grip in Excel
- Strong analytical and problem-solving skills.
- Ability to work collaboratively across departments and levels of the organization.
- Demonstrated success in driving customer engagement and loyalty.
Benefits
- Salary Budget - Up to 60k
- Location: Seepz, Andheri East, Mumbai
Requirements
CRM, Team Handling, Costing, quotation
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