Delivering Excellence through Process Innovation
2 weeks ago
Azentio Software Pvt Ltd is seeking a seasoned Senior Manager to spearhead its Delivery Excellence initiatives. This role offers an exciting opportunity to lead the implementation of quality management frameworks, driving process improvements and ensuring customer satisfaction.
Key Responsibilities:
- Develop and refine delivery excellence frameworks in collaboration with senior consultants, ensuring alignment with organizational goals and industry best practices.
- Lead the execution of these frameworks across delivery teams to standardize and elevate project outcomes.
Quality Assurance & Audit Compliance:
- Conduct regular audits to ensure adherence to established processes and frameworks, identifying areas for improvement and compliance gaps.
- Implement quality checks and performance standards at key stages of project delivery to assure consistent, high-quality outcomes.
Project Health Monitoring & Reporting:
- Develop and maintain metrics to measure and report project delivery health, enabling proactive risk management and bottleneck identification.
- Present delivery health reports to stakeholders, providing insights into project performance, compliance status, and improvement areas.
Customer Escalation Management:
- Conduct root cause analysis (RCA) for customer escalations, working cross-functionally to identify solutions and prevent recurrence.
- Act as a quality advocate in customer engagements, ensuring client expectations are met or exceeded.
Process Improvement & Innovation:
- Drive innovation and continuous improvement through Kaizen and Lean Six Sigma initiatives, enhancing efficiency, reducing costs, and improving customer satisfaction.
- Collaborate with cross-functional teams to identify process improvement opportunities within delivery, promoting a culture of excellence and innovation.
Training & Knowledge Sharing:
- Develop and deliver training on delivery excellence standards, tools, and techniques, enabling teams to maintain high-quality delivery practices.
- Foster knowledge-sharing sessions to align delivery teams on best practices and updated frameworks.
Requirements:
- Bachelor's degree in Business, Engineering, or a related field.
- Six Sigma Black Belt certification.
- 10+ years of overall work experience with minimum 7 years of experience in a quality management role within a SaaS, IT services, or technology consulting organization.
- Strong understanding of quality frameworks, audit processes, and customer satisfaction metrics.
- Proven ability to manage and lead projects for process improvement, with familiarity in Lean, Six Sigma, or Kaizen methodologies.
- Excellent analytical and problem-solving skills, with experience in conducting root cause analysis.
- Strong communication and interpersonal skills, capable of working cross-functionally and influencing at multiple levels of the organization.
The estimated salary range for this role is $120,000 - $180,000 per annum, depending on location and experience.
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