Voice Process Specialist

8 hours ago


Mumbai, Maharashtra, India Access Healthcare Services Full time

Job Title: Voice Process Specialist

Overview

We are seeking a highly skilled Voice Process Specialist to join our team at Access Healthcare Services. As a Voice Process Specialist, you will be responsible for performing pre-call analysis, maintaining accurate documentation, and resolving customer enquiries in a timely and professional manner.

The successful candidate will possess excellent verbal communication skills, with the ability to effectively communicate with customers, colleagues, and management. They will also have a basic working knowledge of computers and be willing to work continuously in night shifts.

Job Description
  • Perform pre-call analysis to identify customer needs and resolve issues efficiently
  • Maintain accurate and up-to-date documentation on client software, including explanations of benefits received
  • Resolve customer enquiries through calling, ensuring that issues are resolved at first point of contact

The ideal candidate will have prior experience working in a medical billing company and have a basic understanding of medical terminology and ICD/CPT codes. However, we provide training on our medical billing software as part of the training process.

Requirements
  • Familiarity with call center operations and customer service principles
  • Excellent verbal communication skills and strong interpersonal abilities
  • Basic computer skills and willingness to work in a fast-paced environment
  • Prior experience in medical billing or a related field (advantageous)

We offer a competitive salary range of $45,000 - $55,000 per annum, depending on experience. Additionally, our comprehensive benefits package includes health insurance, paid time off, and opportunities for professional growth and development.



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