Customer Support Liaison

3 weeks ago


Bengaluru, Karnataka, India Emerge IT Solution Full time

Emerge IT Solutions, a leading web design, app development, and digital services company, seeks a skilled CUSTOMER SUPPORT EXECUTIVE to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through timely and accurate responses to queries via phone, email, or chat.

Key Responsibilities:

• Provide proactive support to customers, identifying their needs and helping them utilize our services effectively.

• Analyze and report product malfunctions, conducting thorough tests to replicate issues.

• Update internal databases with technical issue information and valuable customer discussions.

• Monitor social media for customer complaints and proactively engage to resolve issues.

• Share feature requests and effective workarounds with team members.

• Inform customers about new features and functionalities.

• Ensure timely resolution of technical issues, following up with customers as necessary.

• Gather customer feedback and share with the Product, Sales, and Marketing teams.

• Participate in training junior Customer Support Representatives.

Ideal Candidate Profile:

• Strong proficiency in English and up to three additional languages (Kannada, Hindi, Telugu, Tamil, and Malayalam).

• Any graduate qualification, with a diploma or graduation being mandatory.

• Willingness to work in rotational shifts.

• Ability to relocate to Dubai, with on-site project accommodations, food, visa, and travel expenses covered.

• Salary: As per market standards.

• Recruitment criteria: Male and female candidates under the age of 30.

• Fresher or experienced candidates with a background in customer support or similar roles.

• Familiarity with our industry is an advantage.

• Proficiency in Help Desk Software and remote support tools is a plus.

• Excellent communication and problem-solving skills.



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