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Service Desk Associate
1 month ago
About the Role:
Mindpool Technologies is seeking a skilled Service Desk Associate to join our team in Pune. As a key member of our support team, you will be responsible for providing excellent technical support to our clients.
Key Responsibilities:
- Provide technical support via phone, email, or chat to clients with desktop and third-party application issues.
- Resolve Level 1 technical issues related to desktop troubleshooting, Citrix, and AD management.
- Work with our team to identify and resolve technical issues in a timely manner.
- Collaborate with our technical team to ensure seamless support to our clients.
- Meet or exceed our service level agreements (SLAs) for response and resolution times.
About Mindpool Technologies:
Mindpool Technologies is a leading development and digital marketing firm with a decade-long experience. We design strategies and solutions tailored to our clients' business vision. Our diverse expertise and proven record of working with various industries make us a trusted technology partner. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, we maintain a high standard of products and services.
