Technical Salesforce Expert

1 day ago


Bengaluru, Karnataka, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

Overview:

IN19 Alcon Laboratories (India) Pvt Ltd Company is a leading organization that seeks to optimize its Salesforce platform. We are looking for a highly skilled Technical Salesforce Expert to join our team.

About the Role:

This full-time position requires a strong technical background in Salesforce, with expertise in administration, development, and troubleshooting. The ideal candidate will have excellent problem-solving skills, a Salesforce Administration certification, and experience working with Salesforce Sales Cloud and related applications.

Key Responsibilities:

  • Provide first-line support for Salesforce users, resolving issues promptly.
  • Manage and triage support tickets, ensuring timely resolution.
  • Perform root cause analysis on recurring issues to prevent future occurrences.
  • Make configuration changes within the Salesforce platform as needed.
  • Collaborate with cross-functional teams to understand and address user needs and system requirements.
  • Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
  • Maintain system documentation and user guides.
  • Ensure data integrity and security within the Salesforce environment.
  • Monitor system performance and suggest improvements to enhance user experience.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Salesforce Administration and Salesforce Platform Application certifications.
  • 2-4 years of experience in Salesforce administration and application development.
  • Strong understanding of Salesforce Sales Cloud and related applications.
  • Excellent troubleshooting and analytical skills.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong communication and interpersonal skills.
  • Experience with data management and reporting within Salesforce.
  • Familiarity with Agile development methodologies is a plus.
  • Experience working on debugging Apex Code and lightning components.

Salary:

The estimated annual salary for this role is ₹1,200,000 - ₹1,500,000, based on industry standards and location.

Benefits:

  • Relocation assistance available.
  • A comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional growth and development within the company.

Work Hours:

11 AM to 8 PM IST



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