Technical Salesforce Expert
1 day ago
Overview:
IN19 Alcon Laboratories (India) Pvt Ltd Company is a leading organization that seeks to optimize its Salesforce platform. We are looking for a highly skilled Technical Salesforce Expert to join our team.
About the Role:
This full-time position requires a strong technical background in Salesforce, with expertise in administration, development, and troubleshooting. The ideal candidate will have excellent problem-solving skills, a Salesforce Administration certification, and experience working with Salesforce Sales Cloud and related applications.
Key Responsibilities:
- Provide first-line support for Salesforce users, resolving issues promptly.
- Manage and triage support tickets, ensuring timely resolution.
- Perform root cause analysis on recurring issues to prevent future occurrences.
- Make configuration changes within the Salesforce platform as needed.
- Collaborate with cross-functional teams to understand and address user needs and system requirements.
- Assist in the deployment of new features and enhancements, ensuring minimal disruption to users.
- Maintain system documentation and user guides.
- Ensure data integrity and security within the Salesforce environment.
- Monitor system performance and suggest improvements to enhance user experience.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Salesforce Administration and Salesforce Platform Application certifications.
- 2-4 years of experience in Salesforce administration and application development.
- Strong understanding of Salesforce Sales Cloud and related applications.
- Excellent troubleshooting and analytical skills.
- Ability to manage multiple tasks and priorities effectively.
- Strong communication and interpersonal skills.
- Experience with data management and reporting within Salesforce.
- Familiarity with Agile development methodologies is a plus.
- Experience working on debugging Apex Code and lightning components.
Salary:
The estimated annual salary for this role is ₹1,200,000 - ₹1,500,000, based on industry standards and location.
Benefits:
- Relocation assistance available.
- A comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional growth and development within the company.
Work Hours:
11 AM to 8 PM IST
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