CRM Architect

4 weeks ago

Chennai, Tamil Nadu, India FXCM Full time
Job Details

We're seeking an experienced CRM Architect to drive the design, implementation, and maintenance of complex CRM solutions that meet our organization's business needs. The ideal candidate will have a strong technical background, extensive experience with Salesforce architecture, and deep software development expertise.

Key Responsibilities
  • Lead the design and development of custom Salesforce solutions to meet business requirements.
  • Provide leadership and mentorship to a team of Salesforce developers, administrators, and analysts.
  • Collaborate with stakeholders to gather and document system requirements and design specifications.
  • Provide technical expertise and guidance to the development team during solution implementation.
  • Serve as the subject matter expert on Salesforce architecture and best practices.
  • Mentor and coach junior Salesforce developers and administrators.
  • Collaborate with cross-functional teams to drive successful project delivery.
  • Design and oversee the implementation of Salesforce integrations with other systems and applications.
  • Ensure data integrity and consistency across integrated platforms.
  • Troubleshoot and resolve integration issues as they arise.
  • Implement and enforce Salesforce governance policies and security measures.
  • Perform regular system audits and optimize configurations for performance and scalability.
  • Maintain detailed documentation of Salesforce solutions, architecture, and configurations.
  • Create technical design documents and architecture diagrams.
  • Keep abreast of emerging Salesforce technologies and recommend their adoption as appropriate.
  • Conduct regular performance assessments of Salesforce solutions and recommend improvements.
  • Optimize code, configurations, and data architecture to enhance system efficiency and responsiveness.
  • Monitor and analyze system performance metrics, identifying and addressing bottlenecks and issues.
  • Lead change management efforts related to Salesforce enhancements and updates.
  • Develop and execute deployment strategies for new releases while minimizing disruptions.
  • Ensure that all Salesforce implementations comply with regulatory requirements and data privacy laws.
  • Implement and enforce data retention policies and data archiving strategies.
  • Collaborate with Salesforce vendors and partners to evaluate and implement third-party solutions that enhance the platform.
  • Establish and maintain a robust quality assurance process for Salesforce development and customization.
  • Conduct thorough testing, including unit testing, integration testing, and user acceptance testing (UAT).
  • Create and maintain a library of test cases and test scripts.
  • Provide guidance and training on best practices, coding standards, and development methodologies.
  • Foster a culture of continuous learning and skill development within the Salesforce team.
  • Act as the primary point of contact for critical Salesforce issues and outages.
  • Develop and maintain a disaster recovery plan and participate in business continuity planning.
  • Lead rapid response efforts to resolve urgent technical problems.
  • Continuously update and improve documentation for Salesforce solutions, including standard operating procedures (SOPs) and knowledge base articles.
  • Maintain a repository of reusable code snippets and configuration templates.
  • Ensure that all documentation remains accurate and up to date.
  • Work closely with business stakeholders to identify new opportunities for leveraging Salesforce to drive business growth and efficiency.
  • Collect and prioritize user feedback and enhancement requests, incorporating them into the Salesforce roadmap.
Requirements
  • Bachelor's degree in computer science, Information Technology, or a related field (Master's degree preferred).
  • Minimum of 5 years of experience as a Salesforce Architect, with a proven track record of designing and implementing complex solutions.
  • Platform Developer 1 and Administrator certifications requirements; Additional certifications preferred.
  • Proven experience in a leadership or management role, preferably in a Salesforce-related team.
  • Proficiency in Apex, Lightning Components, Visualforce, and other Salesforce development tools.
  • Strong leadership skills with the ability to inspire, motivate, and mentor team members.
  • Strong knowledge of Salesforce data modeling, security, and integration patterns.
  • Excellent problem-solving and analytical skills with a keen attention to detail.
  • Exceptional communication skills to effectively collaborate with diverse teams and stakeholders.
  • Ability to work independently, prioritize tasks, and meet project deadlines.
  • Experience with Agile/Scrum methodologies is preferred.
  • Familiarity with industry best practices in CRM and Salesforce ecosystem.
  • Experience with Einstein Analytics and Marketing Cloud is a plus.

Working days/hours: Monday to Friday; Fully working from the office - Indiqube Alpine (Transit) 7th Floor, Jawaharlal Nehru Road, Guindy Area - adjacent to Ekattuthangal Metro Station.

All employees working for FXCM must be eligible to work in India.

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