Network Engineer for Global Support Team
9 hours ago
Job Title: Network Engineer for Global Support Team
We are seeking a highly skilled and experienced Network Engineer to join our global support team at Movate in Chennai. As a key member of our team, you will be responsible for providing top-notch technical assistance to customers worldwide.
Job Responsibilities:
- Create and manage tickets for customer issues and route them to available engineers as needed
- Act as the first point of contact before customers reach Technical Assistance Center (TAC)
- Create licenses and support accounts for clients worldwide
- Manage high-visibility exceptions and work with cross-functional teams to provide best solutions
- Creation of Worldwide Return Materials Authorization
- Ensure all Premium Service orders are completed in a timely manner
- Work with 3rd party vendors on shipments, deliveries, and returns
- Resolve RMA issues from customers or Level 1,2&3 Technical Centers
- Provide tracking and status updates on calls submitted to Technical Centers
- Update Siebel Database to document customer cases
- Notify customers about product shipments
- Evaluate RMAs for additional support in a timely manner
- Manage caseloads to closure in a timely manner
- Provide customers with support for return products
- Process Web Login requests for software downloads
- Provide license to customers for software updates
- Manage high-visibility exceptions and collaborate with cross-functional teams to offer optimal solutions
- Cases for confirming hardware failure and proceeding with RMA
- First-level technical assistance to rule out hardware errors
About the Role:
This role offers an excellent opportunity to work with a dynamic and supportive team, utilizing your technical expertise to deliver exceptional customer service. The successful candidate will have excellent communication skills and the ability to learn networking concepts quickly.
Requirements:
- CCNA trained or certified
- Strong understanding of OSI layers, routers, switches, DHCP, DNS, TCP/IP, IP address classes, and subnetting
- Basic troubleshooting steps for internet issues
- Excellent communication skills for voice and email interactions
- Graduation is mandatory
- Willingness to work in rotational shifts based on business requirements
- Good customer handling skills with the ability to learn networking concepts
Location: Ambit IT Park, Chennai, India
Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications
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