Network Engineer for Global Support Team

9 hours ago


Delhi, Delhi, India Movate Full time

Job Title: Network Engineer for Global Support Team

We are seeking a highly skilled and experienced Network Engineer to join our global support team at Movate in Chennai. As a key member of our team, you will be responsible for providing top-notch technical assistance to customers worldwide.

Job Responsibilities:

  • Create and manage tickets for customer issues and route them to available engineers as needed
  • Act as the first point of contact before customers reach Technical Assistance Center (TAC)
  • Create licenses and support accounts for clients worldwide
  • Manage high-visibility exceptions and work with cross-functional teams to provide best solutions
  • Creation of Worldwide Return Materials Authorization
  • Ensure all Premium Service orders are completed in a timely manner
  • Work with 3rd party vendors on shipments, deliveries, and returns
  • Resolve RMA issues from customers or Level 1,2&3 Technical Centers
  • Provide tracking and status updates on calls submitted to Technical Centers
  • Update Siebel Database to document customer cases
  • Notify customers about product shipments
  • Evaluate RMAs for additional support in a timely manner
  • Manage caseloads to closure in a timely manner
  • Provide customers with support for return products
  • Process Web Login requests for software downloads
  • Provide license to customers for software updates
  • Manage high-visibility exceptions and collaborate with cross-functional teams to offer optimal solutions
  • Cases for confirming hardware failure and proceeding with RMA
  • First-level technical assistance to rule out hardware errors

About the Role:

This role offers an excellent opportunity to work with a dynamic and supportive team, utilizing your technical expertise to deliver exceptional customer service. The successful candidate will have excellent communication skills and the ability to learn networking concepts quickly.

Requirements:

  • CCNA trained or certified
  • Strong understanding of OSI layers, routers, switches, DHCP, DNS, TCP/IP, IP address classes, and subnetting
  • Basic troubleshooting steps for internet issues
  • Excellent communication skills for voice and email interactions
  • Graduation is mandatory
  • Willingness to work in rotational shifts based on business requirements
  • Good customer handling skills with the ability to learn networking concepts

Location: Ambit IT Park, Chennai, India

Salary Range: ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications



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