Customer Success Manager

1 month ago


Kozhikode, Kerala, India InOrg Global Full time

About InOrg Global:

Empowering Global Growth At Scale.

Headquartered In Charlotte, US, InOrg Global Helps Organizations Achieve Global Competitiveness Through The Seamless Integration Of Talent, Technology, And Strategic Capabilities. Inorg's Mission Is To Provide Holistic Support To Organizations Establishing Their Global Capability Centers (GCC) In India. It Goes Beyond Merely Offering Infrastructure And HR Assistance; We Aim To Be Strategic Partners, Aiding In The Seamless Establishment And Operational Success Of GCCs

https://inorg.com/

The Customer Success Manager Is A Key Strategic Role Within InOrg Global

The Successful Candidate Will Be A Client Focused Individual Who Is Motivated And Engaged By Providing Service Excellence To Our Clients.

Key Responsibilities:
  • Build Strong Credible Relationships With Our Clients By Supporting Them To Optimize And Maximize Their Return On Investment (ROI) From Our Offering.
  • Act As The "Voice Of The Client" Internally And Use This Valuable Feedback/Insights To Drive The Client Experience.
  • Actively Organize And Manage Operational And Strategic Business Reviews With Our Clients (MBRs, QBRs)
  • Develop And Maintain A Deep Understanding Of Our Clients Business Drivers And Recruitment Goals To Steer Activities To Align With These.
  • Monitor And Measure Client Satisfaction (CSAT) And Take Proactive Action To Remedy Any Concerns.
  • Continually Improve The Knowledge Of Both InOrg Offerings And The Clients Business/Industry To Ensure That You Are Delivering The Best Possible Service.
  • Communicate ROI And Recommendations To Our Clients Enabling Growth And Renewal.
  • Internal Stakeholder Management: Coordinating The Service Provided By Sales, Marketing, Finance, And Delivery Teams.
  • Strong Business Partner With Sales To Manage Client Success Metrics And Expectations.
  • Drive Efficiency In Our Client Relationships And Demonstrate A Tenacious Spirit That Is Adaptable, Doesn't Accept The Status Quo And Won't Allow The Current Landscape To Be A Blocker To Driving Long Term Client Value.


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