IT Transformation Specialist

2 days ago


India Focus Edumatics Pvt Ltd Full time

FEV Tutor is a leading education services organization seeking an experienced IT Transformation Specialist to drive Service Desk, Automation, and Strategic Systems Delivery functions within our global IT Operations organization. With a strong focus on innovation and excellence, this role will play a critical part in ensuring the efficiency, scalability, and quality of our operational IT standards.

About the Role

We are looking for a highly skilled and innovative IT professional to lead our IT Support and Delivery organization. The ideal candidate will have a minimum of 4-5 years of experience in leading global IT support and delivery organizations, with a proven track record of success in IT transformation, particularly manual to automated processes for large organizations with a heavy remote workforce.

Key Responsibilities

  • Lead the development and implementation of IT service desk execution, automation initiatives, and strategic systems delivery functions
  • Collaborate with various stakeholders, including business leaders, to understand their IT requirements and align IT services accordingly
  • SOURCE AND MAINTAIN RELATIONSHIPS WITH EXTERNAL VENDORS, ENSURING THEY MEET SERVICE-LEVEL AGREEMENTS, SECURITY REQUIREMENTS/CONSTRAINTS, AND PROVIDE HIGH-QUALITY SERVICES
  • Ensure compliance with relevant internal policies and external regulations, such as ISO 27001 and SOC 2 Type 2
  • Develop and implement effective project management skills to lead cross-functional teams and ensure successful IT service delivery

About Us

At Focus Edumatics Pvt Ltd, we believe that a focus on diversity, equity, and inclusion (



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