Client Support Specialist

1 month ago


Bengaluru, Karnataka, India InvestCloud, Inc. Full time
Job Summary

InvestCloud, Inc. is seeking a highly skilled Client Support Analyst to join our team. As a key member of our support team, you will be responsible for resolving customer issues in a timely and efficient manner.

Key Responsibilities
  • Investigate and resolve customer issues in a timely and efficient manner
  • Ensure proper escalation and response to customer issues, both to the customer directly and to other departments within InvestCloud
  • Focus on security practices and data segregation to ensure the integrity of our systems
  • Communicate clear requirements to escalation points when needed
Requirements
  • Minimum 1 year of experience in Application Support
  • Prior experience supporting a cloud-based platform is a plus
  • Strong customer service focus and excellent verbal and written skills
  • Excellent time management and organization skills, with the ability to work in a fast-paced environment and manage priorities
  • Analytical skills with a dedicated eye to detail, thoroughness, and follow-up


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