Transformation Manager

2 weeks ago


Noida, Uttar Pradesh, India Genpact Full time

At Genpact, we're a global professional services and solutions firm delivering outcomes that shape the future. Our people are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including Fortune Global 500 companies, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job Description:

We're inviting applications for an Invoice-to-Cash Senior Manager role, where you'll lead process improvements and ensure seamless transitions across countries. This is a fantastic opportunity to drive team performance, manage under-performance, and resolve challenges effectively.

Responsibilities:

  • Lead the review and improvement of Standard Operating Procedures (SOPs) to increase documentation quality
  • Design, review, and update the Loss-To-Others (LTO)/Payment-Knowledge-Transfer (PKT) question bank in collaboration with In-House Process Owners
  • Evaluate and address systematic issues affecting process performance, such as claims-related issues
  • Maintain Overall Process Quality through End-to-End Metric management
  • Identify and manage process risks using a dedicated framework and tracking system
  • Drive Process Standardization by creating a core process model design and laying out subsidiary-specific deviations
  • Evaluate process-related changes requested by subsidiaries, estimate impact, and collaborate with In-House Process Owners to address them
  • Drive Transformation Agendas to deliver efficiency targets and monitor ongoing Solutions (e.g., RPA) in terms of efficiency and relevance
  • Understand the IT landscape, evaluate risks and dependencies of project deployments, and support Transitions with regards to analysis scope and risk
  • Monitor transfer rates and track reasons for specific transfer rates, discussing these regularly with subsidiaries
  • Provide training to new joiners or on process/system updates

Requirements:

  • B2 written and verbal proficiency in English
  • Experience in developing teams or managing Accounts Receivable Teams in multinational environments
  • Able to motivate and manage professionals to deliver high standards consistently
  • Flexible approach with a team spirit, driving team performance with a focus on metrics
  • Good understanding of accounting practices
  • Effective management of under-performance and ability to anticipate/resolve challenges
  • Excellent interpersonal skills and a highly professional style when dealing with business clients
  • Comfortable delivering against quantitative and qualitative performance metrics
  • Compliance & controllership attitude and numerate with a good eye for detail
  • Proficient IT skills, including Excel and Outlook
  • PREFERRED QUALIFICATIONS: Experience leading activity migration projects, additional European languages (other than Hungarian), and knowledge of ERP platforms (SAP/Oracle)

What We Offer:

  • Attractive salary: $120,000 - $150,000 per annum
  • Stable job offers with employment contracts
  • Multicultural work environment with employees from over 30 countries
  • Professional training and career development opportunities
  • Free access to our award-winning learning platform


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