Front Line Service Ambassador

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Key Responsibilities

  • Deliver exceptional customer service by responding promptly and efficiently to guest requests and inquiries.
  • Maintain accurate and up-to-date records of guest accounts, ensuring all charges are correct and posted in a timely manner.
  • Implement strict security procedures for cash and credit transactions, room keys, and guest confidentiality.
  • Operate the switchboard effectively, handling all calls professionally and transferring them to relevant departments or guest rooms as needed.
  • Document and distribute internal and guest messages in accordance with hotel procedures.
  • Provide assistance with reservations as required, ensuring accurate and up-to-date information is provided.
  • Promote hotel facilities and services through sound product knowledge and selling skills.
  • Manage room inventory and assign rooms based on guest needs.
  • Maintain thorough knowledge of hotel services and facilities.
  • Accept and store luggage according to established procedures.
  • Convey a sense of importance to guests and project a professional environment reflecting the hotel's commitment to customer satisfaction.
  • Provide courteous and competent service to guests.


Qualifications

A degree in Hospitality Management (BHM) with strong knowledge of food and beverage service, as well as experience in Front Office operations.

2 years of experience as a Team Leader or 3 years as an Associate in a similar role.



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