Front Line Service Ambassador
3 weeks ago
- Deliver exceptional customer service by responding promptly and efficiently to guest requests and inquiries.
- Maintain accurate and up-to-date records of guest accounts, ensuring all charges are correct and posted in a timely manner.
- Implement strict security procedures for cash and credit transactions, room keys, and guest confidentiality.
- Operate the switchboard effectively, handling all calls professionally and transferring them to relevant departments or guest rooms as needed.
- Document and distribute internal and guest messages in accordance with hotel procedures.
- Provide assistance with reservations as required, ensuring accurate and up-to-date information is provided.
- Promote hotel facilities and services through sound product knowledge and selling skills.
- Manage room inventory and assign rooms based on guest needs.
- Maintain thorough knowledge of hotel services and facilities.
- Accept and store luggage according to established procedures.
- Convey a sense of importance to guests and project a professional environment reflecting the hotel's commitment to customer satisfaction.
- Provide courteous and competent service to guests.
Qualifications
A degree in Hospitality Management (BHM) with strong knowledge of food and beverage service, as well as experience in Front Office operations.
2 years of experience as a Team Leader or 3 years as an Associate in a similar role.
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