Support Specialist, Payments Solutions
3 weeks ago
As a Support Specialist, Payments Solutions at ADCI - Karnataka, you will play a vital role in ensuring the smooth operation of our payment systems. Your primary responsibilities will include troubleshooting, diagnosing, and fixing production software issues, developing tools, automation, and monitoring solutions, performing software maintenance and configuration, and implementing fixes for internally developed code.
Main Responsibilities
Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, and web technologies.
Software deployment support in staging and production environments.
Develop tools to aid operations and maintenance.
System and Support status reporting.
Ownership of one or more Digital products or components.
Customer notification and workflow coordination and follow-up to maintain service level agreements.
Work with support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
Basic Qualifications
- Experience troubleshooting and debugging technical systems.
- 3+ years of software development, or and technical support experience.
- Experience scripting in modern program languages.
- Experience troubleshooting and debugging technical systems.
- Experience in agile/scrum or related collaborative workflow.
- Experience troubleshooting and documenting findings.
Preferred Qualifications
- Experience analyzing and troubleshooting RESTful web API calls.
- Knowledge of distributed applications/enterprise applications.
- Knowledge of UNIX/Linux operating system.
- Experience analyzing and troubleshooting RESTful web API calls.
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