Network Technology Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Network Technology Manager to join our team at Microland. The successful candidate will be responsible for managing our network technology infrastructure, planning and executing new technology rollouts, and ensuring the readiness of our team from a technical standpoint.
Key Responsibilities
- Manage SOPs, knowledge documents, and KB articles to ensure smooth network operations.
- Implement technical methodology improvements based on past failures and learnings.
- Identify network issues through troubleshooting and decide on the actions required to resolve them.
- Escalate tickets to L3 Network SMEs and support the troubleshooting process.
- Prepare detailed reports on ticket plans and execute escalation matrices.
- Maintain inventory of network equipment and links.
- Track tickets for SLA adherence and escalate deviations as defined in the process.
Requirements
- Bachelor's degree in a relevant field.
- Proven experience in network technology management and administration.
- Strong knowledge of Cisco, ASA, Palo Alto, Firepower, and Pulse VPN technologies.
- Excellent problem-solving and communication skills.
What We Offer
At Microland, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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