Senior Azure Cloud Solutions Engineer

1 week ago


Pune, Maharashtra, India BirlaSoft Full time
Job Description:

Azure Level 2 Support Engineer

About the Role:

The Azure Level 2 Support Engineer is responsible for providing technical assistance and support for Azure cloud services and solutions. They will handle escalated issues from Level 1 support and work closely with Level 3 support and engineering teams to troubleshoot and resolve complex problems.

Duties and Responsibilities:
  • Provide advanced technical support and troubleshooting for Azure cloud services, including virtual machines, networking, storage, and other Azure resources.
  • Handle escalated incidents and service requests from Level 1 support and provide timely and effective solutions.
  • Collaborate with Level 3 support and engineering teams to resolve complex technical issues and contribute to problem resolution.
  • Monitor Azure infrastructure, services, and applications to identify and address performance or availability issues.
  • Perform regular maintenance activities, including patching, upgrades, and backups, to ensure the stability and security of Azure environments.
  • Analyze system logs, event logs, and other monitoring data to proactively identify and resolve potential issues.
  • Document technical procedures, troubleshooting steps, and solutions to build a knowledge base and improve the efficiency of support operations.
Requirements and Qualifications:
  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience working with Azure cloud services and solutions.
  • Strong knowledge of Azure infrastructure components, including virtual machines, storage accounts, virtual networks, and Azure Active Directory.
  • Familiarity with Azure monitoring and management tools, such as Azure Monitor, Azure Log Analytics, and Azure Automation.
  • Solid understanding of networking principles and protocols, including TCP/IP, DNS, VPN, and load balancing.
  • Proficiency in scripting languages like PowerShell and experience with automation tools.
  • Excellent problem-solving skills and the ability to analyze and troubleshoot complex technical issues.
  • Strong communication skills and the ability to effectively interact with customers and internal teams.
  • Relevant certifications like Azure Administrator Associate or Azure Solutions Architect Associate are a plus.
Additional Responsibilities:
  • Check VM replication and RPO status as per DR process.
  • Azure Cloud Monitoring & Event Management using tools.
  • Monitoring of cloud spend.
  • Creation, deletion, and modification of workloads as required on Azure.
  • Troubleshooting authentication issues on cloud.
  • Monitoring storage arrays on Azure as per inventory for alerts or space utilization.
  • Cloud backups.
  • Periodic clean-up and reclamation of cloud resources.

Salary: $120,000 - $150,000 per year.



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