ServiceNow Expert Engineer

3 weeks ago


Gurgaon, Haryana, India Nagarro Full time

Job Opportunity


REQUIREMENTS:



  • Elevated ServiceNow Development skills focusing on Service Portal, Webservices, ITSM, Employee Center and HRSD or SecOps or ITOM.
  • Hands-on experience in ServiceNow integrations with third-party systems.
  • Deep understanding of ITIL principles and ability to translate business requirements into technical solutions.
  • Implementing technical solutions and conducting component Integration Tests.
  • Configuring ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS).
  • Communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
  • Mentoring team members to meet client needs and holding them accountable for high standards of delivery.
  • Excellent communication and interpersonal skills.

RESPONSIBILITIES:



  • Developing and reviewing high-quality code.
  • Understanding functional requirements thoroughly and analyzing client needs in the context of the project.
  • Envisioning the overall solution for defined functional and non-functional requirements, and defining technologies, patterns, and frameworks to realize it.
  • Determining and implementing design methodologies and tool sets.
  • Enabling application development by coordinating requirements, schedules, and activities.
  • Leading/supporting UAT and production rollouts.
  • Creating, understanding, and validating WBS and estimated effort for given module/task, and justifying it.
  • Addressing issues promptly and responding positively to setbacks and challenges with a mindset of continuous improvement.
  • Giving constructive feedback to team members and setting clear expectations.
  • Assisting team members in troubleshooting and resolving complex bugs.
  • Developing solutions to any issue raised during code/design review and justifying the decision taken.
  • Carrying out POCs to ensure suggested design/technologies meet requirements.

Qualifications


Bachelor's or Master's degree in computer science, Information Technology, or a related field.




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