Customer Experience Expert

3 weeks ago


Mumbai, Maharashtra, India InnoRenoVate Full time
{"Job Summary

We are seeking a talented Customer Happiness Executive to join our team at InnoRenoVate Solutions Private Limited. As a key member of our HR Advisory and Services company, you will play a vital role in providing exceptional customer experiences and resolving issues efficiently.

Key Responsibilities

* Receive and respond to customer queries via chat, calls, and emails, ensuring timely and effective resolutions.
* Document all customer interactions accurately using our CRM system and proprietary tools.
* Follow up with customers to ensure pending issues are resolved and exceed their expectations.
* Collaborate with team leaders and managers to provide process improvement feedback and drive customer-centric initiatives.
* Maintain high productivity and quality standards, meeting key performance indicators such as CSAT and Quality scores.

Ideal Candidate

* At least 1 year of experience in a Customer Service role, preferably in the Telecommunications industry.
* Excellent interpersonal, written, and verbal communication skills.
* Working knowledge of CRM systems, Windows OS, and communication tools.
* Strong mentorship and coaching skills to build high-performing teams.
* Adaptability and ability to thrive in changing environments.
* Strong team player with excellent stakeholder management skills.

What We Offer

* Flexible working options.
* Leadership role with opportunities for growth and development.
* Dynamic and supportive work culture.

At InnoRenoVate Solutions Private Limited, we are committed to providing total HR services and solutions to our clients. Join us in our mission to deliver exceptional customer experiences and drive business success.

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