Senior Technical Problem Solver

1 week ago


Chennai, Tamil Nadu, India Gen Full time
About the Role

We are currently seeking a skilled technical professional to join our Web Experience Infrastructure team as a Senior Technical Problem Solver. This role is responsible for identifying, analyzing, and resolving complex technical issues to minimize the impact of recurring incidents and prevent future occurrences through proactive problem management.

Key Responsibilities:
  • Take ownership of Major Incident & Problem Management, ensuring compliance and resolving recurring issues.
  • Develop and implement effective solutions and preventive measures tailored to the Web Experience Infrastructure.
  • Analyze incident trends, identify root causes, and facilitate problem review meetings for corrective actions.
  • Establish key performance indicators (KPIs) to measure problem management effectiveness.
  • Collaborate with DEV and QA teams to provide recommendations for system and process improvements.
  • Flag critical incidents, involve stakeholders for expedited resolution, and confirm user satisfaction post-resolution.
  • Manage problem tickets, update documentation, and prioritize categorization for efficient resolution.
  • Follow up with Level 2/3 support to ensure Root Cause Analysis (RCA) completion and conduct reviews.
  • Generate reports on incidents, major incidents, and problem tickets.
Requirements:
  • Bachelor's degree in computer science, information technology, or a related field.
  • 5+ years of proven experience in problem management within an IT environment, particularly in Web Experience Infrastructure.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in data analysis and root cause analysis methodologies.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Knowledge of IT service management (ITSM) frameworks like ITIL.
  • Experience with incident management, DevOps Tools (e.g., Splunk, Sumo, Rundeck, Akamai), and ticketing systems (e.g., ServiceNow, Jira).
  • Familiarity with web technologies, infrastructure components, and cloud platforms, including Azure, AWS, and GCP.
  • Ability to work well under pressure and prioritize tasks in a fast-paced environment.
  • Certification in problem management is advantageous.
Estimated Salary:$120,000 - $180,000 per annum,Benefits:
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment that values diversity and employee well-being.
Gen is an Equal-Opportunity Employer:Gen is committed to creating an inclusive and accessible environment for all employees, without regard to race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity, or any other protected characteristic.

  • Chennai, Tamil Nadu, India Gen Full time

    About the RoleWe are seeking a Technical Problem Solver to join our team at Gen. As a Problem Management Engineer, you will be responsible for identifying, analyzing, and resolving complex technical issues within our Web Experience Infrastructure.What You Will Do in This Role:Take ownership of Major Incident & Problem Management, ensuring compliance and...


  • Chennai, Tamil Nadu, India Jobs for Humanity Full time

    About the Role:As a skilled Python developer, you will be working closely with our team to design and develop high-quality technical solutions that meet the needs of our clients in the financial services industry. Your expertise in Python and related frameworks, including Django and Flask, will be instrumental in driving analysis and design of quality...


  • Chennai, Tamil Nadu, India UPS India Full time

    About the Role:The Senior Business Systems Analyst plays a crucial role in driving business growth through the analysis and implementation of complex business solutions. This position requires a deep understanding of business processes and systems, as well as excellent analytical and problem-solving skills.About the Responsibilities:Elicit and analyze...


  • Chennai, Tamil Nadu, India Expeditors Full time

    Job Title: Senior Technical ArchitectJob Summary:The Senior Technical Architect will drive architectural initiatives for the Operational Experience Portfolio in Expeditors to deliver business outcomes. This role is responsible for providing architectural clarity in support of business needs and systems operating environment.Key Responsibilities:Collaborate...


  • Chennai, Tamil Nadu, India Yubi Group Full time

    About Yubi GroupYubi Group is a leading fintech company that is revolutionizing the global debt market. Our mission is to provide a platform for borrowers, lenders, and investors to connect and facilitate debt transactions. We are a team of innovators and problem-solvers who are passionate about making a positive impact on the financial industry.Job...


  • Chennai, Tamil Nadu, India Gen Full time

    About the RoleWe are currently seeking a technical expert to join Gen's Web Experience Infrastructure team. As a Problem Management Engineer, you will be responsible for identifying, analyzing, and resolving complex technical issues that impact our online presence. Your primary focus will be on minimizing the impact of recurring incidents and preventing...


  • Chennai, Tamil Nadu, India Expeditors Full time

    As a key member of the Expeditors team, the Strategic Technical Leader will drive architectural initiatives for the Operational Experience Portfolio, delivering business outcomes through technical clarity and guidance. Key ResponsibilitiesCollaborate with OXP and Enterprise architects to contribute to the strategic technical direction of the...

  • Senior Technical Lead

    3 weeks ago


    Chennai, Tamil Nadu, India Matrimony Limited Full time

    Job Title: Senior Technical LeadAbout the RoleWe are seeking a highly skilled Senior Technical Lead to join our team at Matrimony.com Ltd. As a Senior Technical Lead, you will be responsible for leading a team of developers to deliver high-quality software solutions. You will work closely with product managers, designers, and architects to refine and ship...


  • Chennai, Tamil Nadu, India Matrimony Limited Full time

    Role : Senior Technical StrategistOverview of the position:We are seeking a seasoned Senior Technical Strategist for our product line in Matrimony.com. As a key member of our cross-functional team, you will collaborate with engineers and product managers to drive the development of innovative features. Your expertise will be instrumental in shaping the...

  • Senior Technical Lead

    1 month ago


    Chennai, Tamil Nadu, India Sampoorna Consultants Pvt. Ltd Full time

    Job Title: Senior Manager/Digital Technical LeadAbout the Role:We are seeking a highly experienced and skilled Senior Manager/Digital Technical Lead to join our team at Sampoorna Consultants Pvt. Ltd. The ideal candidate will have a strong background in digital transformation, technical leadership, and Sitecore expertise.Key Responsibilities:Lead the...


  • Chennai, Tamil Nadu, India Gen Full time

    About the RoleWe are seeking a skilled Problem Management Engineer to join our team at Gen. As a key member of our Web Experience Infrastructure team, you will be responsible for identifying, analyzing, and resolving complex technical issues. Your focus will be on minimizing the impact of recurring incidents and preventing future occurrences through...


  • Chennai, Tamil Nadu, India Gen Full time

    About the RoleWe are seeking a Problem Management Engineer to identify, analyze, and resolve complex technical issues within our Web Experience Infrastructure. Your focus will be on minimizing the impact of recurring incidents and preventing future occurrences through proactive problem management. Collaboration with various teams, including SRE, IT,...


  • Chennai, Tamil Nadu, India FIS Full time

    About the Role:FIS is seeking a skilled Senior Technical Writer to join our team. As a Senior Technical Writer, you will be responsible for creating high-quality technical documentation that meets the needs of our clients.Key Responsibilities:Develop and implement documentation strategies that align with business goalsCollaborate with cross-functional teams...


  • Chennai, Tamil Nadu, India WNS Global Services Full time

    Job Title: Senior Technical ArchitectJob Summary:We are seeking a highly skilled Senior Technical Architect to lead the design and implementation of enterprise-wide Appian solutions. The ideal candidate will have a deep understanding of the Appian platform and a proven track record of delivering complex technical solutions.Key Responsibilities:Design and...


  • Chennai, Tamil Nadu, India Cephas Consultancy Full time

    Job Title: Senior Software TechnologistAbout Cephas Consultancy: As a leading consulting firm, we strive to deliver innovative solutions that drive business growth. We are seeking a highly skilled Software Technologist to join our team.Estimated Salary Range: $120,000 - $180,000 per annum.Job Description: The ideal candidate will have 6-10 years of...


  • Chennai, Tamil Nadu, India KBR Full time

    Job Summary:KBR seeks a highly skilled Senior Technical Expert to join our team. This role is responsible for applying advanced engineering techniques, making decisions on engineering problems and methods, and representing the organization in conferences to resolve important questions or to negotiate with key engineers and officials of other...


  • Chennai, Tamil Nadu, India Wipro Full time

    Job DescriptionThe Senior Technical Operations Specialist is responsible for ensuring the smooth operation of client software, hardware, and network systems. This involves resolving service requests in a timely manner, maintaining quality parameters, and acting as a custodian of client assets.Key Responsibilities:Resolve and maintain client software,...


  • Chennai, Tamil Nadu, India Gen Full time

    About the PositionWe are currently seeking a highly skilled Problem Management Engineer to join our team at Gen. As a Problem Management Engineer, you will be responsible for identifying, analyzing, and resolving complex technical issues within our Web Experience Infrastructure. Your focus will be on minimizing the impact of recurring incidents and...


  • Chennai, Tamil Nadu, India Smartail Full time

    Job Title: Senior React DeveloperJob Description:Smartail is an innovative company that uses AI to revolutionize the education industry. Our flagship product, DeepGrade, is a cutting-edge AI software application that automates the grading of exam answer sheets in schools and colleges. By leveraging advanced technologies, DeepGrade excels at recognizing young...


  • Chennai, Tamil Nadu, India Antal International Full time

    Job Title: Senior Technical Project ManagerOur client, a leading digital banking solutions provider, is seeking a senior technical project manager to lead their mobile app product implementation projects.The ideal candidate will have 14+ years of experience in project management, with a minimum of 6 years of experience delivering software-based solutions to...