Credit Experience Leader

4 weeks ago


Gurgaon, Haryana, India AMEX Full time

About the Role:

We are seeking a skilled Credit Experience Leader to join our team at AMEX. As a Credit Experience Leader, you will be responsible for providing superior customer experience on calls to consumer card members. You will resolve all customer queries and follow established procedures as appropriate. Your ability to identify the mood, profile, and need of the customer will be crucial in offering the best-suited benefits and products while being compliant with laid guidelines.

Key Responsibilities:

  • Provide Superior Customer Experience on Calls to Consumer Card Members
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate
  • Identify Customer Mood, Profile, and Need to Offer Suitable Benefits and Products
  • Deliver Excellent Service to Customers, Employees, and Shareholders

Requirements:

  • Customer-Focused with Strong Ability to Resolve Customer Issues
  • Demonstrated Dependability and Self-Motivating Skills
  • Ability to Work Effectively within a Team Environment and Independently
  • Proven Analytical and Problem-Solving Skills


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