Operational Manager

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Key Responsibilities
  • Plan, review, and manage outlet budgets, ensuring alignment with revenue and expenditure forecasts.
  • Conduct thorough monthly analyses, identifying deviations from business goals and submitting reports to stakeholders.
  • Participate in management meetings to review progress, develop annual business plans, and ensure goal achievement.
  • Collaborate with the kitchen and marketing departments to implement and measure profit-enhancement programs.
  • Maintain control measures to ensure food, beverage, labor, and supply costs align with budgeted figures.
  • Host daily departmental briefings to keep team members informed.
  • Supervise staff to ensure timely completion of tasks and adherence to departmental standards.
  • Provide exceptional customer service, remembering individual patrons' names and preferences.
  • Efficiently handle guest complaints and comments.
  • Manage cashier/bar operation requirements and company policies.
  • Maintain departmental communication logs and updated noticeboards.
  • Ensure adequate equipment and stock levels, avoiding operational disruptions.
  • Ensure outlet and back-of-house cleanliness, adhering to F&B sanitation and hygiene regulations.
  • Maintain comprehensive knowledge of food and beverage services, preparation methods, and hotel services.
  • Ensure health, safety, and security procedures are in place.
  • Attend all assigned briefings, meetings, and trainings.
  • Perform proper handovers and communication to the next shift.
  • Assist other food and beverage outlets during peak times or as needed.
  • Recruit, interview, and select outlet employees.
  • Identify and develop team members with potential.
  • Conduct performance reviews with the team.
  • Monitor staff appearance, attitude, and professionalism.
  • Develop, conduct, and maintain staff training programs.
  • Prepare weekly staff schedules, considering operating budgets and service standards.
  • Prepare payroll and gratuity reports.
  • Host monthly departmental meetings to provide information, gather feedback, and address operational issues.
Qualifications
  • Secondary/high school education.
  • Additional certifications in Food & Beverage are advantageous.
  • Excellent written and verbal communication skills in English.
  • The ability to speak other languages and basic understanding of local languages is an advantage.
  • A minimum of 2 years of relevant experience in a similar capacity.
  • Good working knowledge of MS Excel, Word, and PowerPoint.
  • High degree of professionalism with sound human resources management and business acumen capabilities.
  • Strong leadership, interpersonal, and training skills.
  • Good communication and customer contact skills.
  • Service-oriented with attention to detail.
  • Ability to work well in stressful and high-pressure situations.
  • A team player and builder.
  • A motivator and self-starter.
  • Well-presented and professionally groomed at all times.


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