Leading KYC Lifecycle Expert

4 days ago


Pune, Maharashtra, India eClerx Full time
About the Role

We are seeking an experienced Senior Manager to lead our KYC lifecycle team. As a key member of our leadership team, you will be responsible for managing back office operations, client relationships, and team performance.

Job Responsibilities
  • Take a leadership role in independently managing back office operations and ensuring timely delivery of projects.
  • Establish strong client relationships by working closely with clients to achieve defined goals and objectives.
  • Independently handle all client escalations, leading mitigation steps to prevent future escalations and ensure high levels of customer satisfaction.
  • Manage a team of 70 plus people, overseeing training, onboarding, resource allocation, delivery management, performance appraisals, mentoring, and other HR-related activities.
  • Contribute to knowledge management efforts by sharing process knowledge and best practices within the teams.
  • Lead various quality initiatives across processes managed to drive continuous improvement and excellence.
  • Be responsible for Business continuity, transformation, and various audits to ensure compliance and adherence to regulatory requirements.
Requirements
  • A bachelor's or master's degree in a relevant field such as finance, business administration, or computer science.
  • A minimum of 8 to 14 years of experience in handling a team of at least 70 members, with a strong background in KYC, AML, Due Diligence, and related risk management.
  • Excellent logical and quantitative abilities, with the capacity to understand, manage, and calculate risks effectively.
About eClerx

eClerx is a global company that provides critical business operations services to over 50 Fortune 500 clients across various industries. With nearly two decades of experience and expertise in consulting, technological innovation, and process management, our team delivers holistic solutions to operational challenges. Our commitment to equality and diversity ensures that we provide equal opportunities for all qualified applicants.



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