Senior Process Analyst – Global HR Shared Services

3 weeks ago


Bengaluru, Karnataka, India Gallagher Full time
Job Overview

To ensure high-quality service delivery, the successful candidate will be responsible for effectively handling daily volumes in support of our team's service level agreements. This involves collaborating with on-shore counterparts to drive process improvements and ensure seamless interactions.

Main Responsibilities:

  • Handling new hires, resignations, and data management processes for North America and the UK
  • Tier 1 Payroll Support for North America and the UK
  • Employee benefit administration for the USA and UK/APAC Regions
  • Background verifications for North America and the UK/APAC Regions
  • Employee referencing for North America and the UK/APAC Regions
  • Employee leave administration for North America and the UK/APAC Regions
  • Employee performance management administration for North America and the UK/APAC Regions
  • Employee profile management: Troubleshoot queries related to login/access roles/passwords
  • Vendor management and invoice processing for USA and UK/APAC

Requirements:

  • Graduation and PG in HR will be an added advantage
  • Knowledge of ERPs is essential
  • Strong knowledge of US and UK regulatory/statutory requirements, Employee benefits, and labor laws is required
  • Prior HR transition experience is necessary
  • Maintaining trackers and performing regular RCAs are key responsibilities
  • Adherence and regular revival of HRSS SOPs are essential

About Us:

Gallagher is a leading provider of risk management, insurance brokerage, and human capital consulting services. We are committed to delivering exceptional service and expertise to our clients.



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