AV Technical Support Specialist

2 days ago


Pune, Maharashtra, India Kinly Full time

Unlock the Power of Collaboration

At Kinly, we're on a mission to revolutionize the way teams work together. As an AV Technical Support Specialist, you'll play a vital role in delivering exceptional meeting experiences that drive productivity and engagement.

About the Role:

We're seeking a highly skilled and customer-focused individual to join our Global Support team. As an AV Technical Support Specialist, you'll be responsible for providing technical support and guidance to clients across the globe. Your primary objective will be to ensure seamless collaboration and communication among teams, leveraging cutting-edge audio-visual technology.

Key Responsibilities:

  • Technical Support: Provide expert-level technical support to clients, resolving issues promptly and efficiently.
  • Case Management: Manage client cases from start to finish, ensuring timely resolution and exceptional customer service.
  • Collaboration: Work closely with Subject Matter Experts (SMEs) to build relationships and leverage their expertise for effective issue resolution.
  • Communication: Maintain open lines of communication with internal and external stakeholders, ensuring updates are frequent and clear.
  • Asset Management: Identify asset changes to client estates during case management and notify the responsible team with accurate information.

Requirements:

  • Proven Experience: 3+ years of experience working within the audio-visual industry in a support capacity.
  • Strong Attention to Detail: Excellent attention to detail, ensuring accurate issue resolution and case management.
  • Solid Administration Skills: Proven ability to prioritize tasks, manage multiple cases, and maintain organized records.
  • Client-Focused: Strong customer service skills, with a focus on delivering exceptional experiences.
  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information.

Benefits:

  • Competitive Salary: $65,000 - $80,000 per annum, depending on experience.
  • Ongoing Training: Opportunities for professional development and training to enhance your skills and knowledge.
  • Flexible Working: Flexible working arrangements to accommodate your needs and promote work-life balance.
  • Global Opportunities: The chance to work with leading global brands and participate in international projects.

About Us:

Kinly is the globally trusted AV and UCC technology advisor to world-class organizations. Our solutions drive maximum collaboration, engagement, and productivity to enable a world where people can work together, from everywhere.



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