Quality Assurance Director
2 weeks ago
Job Description
We are seeking a Quality Assurance Director - Network Optimization to join our team at Vodafone Idea Limited. As a key member of our organization, you will be responsible for ensuring the quality and performance of our RAN network.
Main Responsibilities
- Develop and implement strategies to improve network quality and performance.
- Lead a team of Field Engineers to ensure prompt monitoring, troubleshooting, and optimization of the network.
- Collaborate with partners, SNOC, and FO teams to resolve network issues in a timely manner.
- Analyze data to identify trends and areas for improvement.
- Prioritize network experience improvement programs based on customer-centric KPIs like TNPS, NPS, and network complaints.
- Regularly conduct drive tests and benchmarking of network rollout/performance with competitors.
- Benchmark against industry standards and share insights with the Zonal business team and Circle central team.
Requirements
- 8+ years of experience in radio network parameters & optimization (2G/3G/4G/VoLTE).
- Excellent domain knowledge and on-field optimization experience.
- Very good analytical skills to troubleshoot network quality KPI degradation/customer complaints.
- People management capability and very good cross-functional coordination.
- Candidate should have B-Tech Electronics and Telecommunications degree.
Estimated Salary: ₹ 25 lakhs - ₹ 35 lakhs per annum, depending on experience and qualifications.
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