Front Office Team Member

4 weeks ago


Hyderabad, Telangana, India AccorHotel Full time

Guest Services Role

We are seeking a skilled Front Office Executive to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling reservations, and managing the front desk area.

Key Responsibilities:

  • Guest Relations: Greet guests warmly, assist with check-in and check-out procedures, and provide personalized assistance throughout their stay.
  • Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.
  • Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
  • Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Requirements:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).
  • Excellent organizational and multitasking abilities with a keen attention to detail.
  • Proficiency in using computer systems and hotel management software.
  • Ability to remain calm and composed under pressure with a proactive approach to problem-solving.
  • Flexibility to work various shifts, including weekends and holidays.

Remote Work: No

Employment Type: Full-time



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