Senior IT Asset Management Specialist
3 days ago
Navi is a leading financial services company in India, dedicated to delivering digital-first financial products that are simple, accessible, and affordable.
As an Associate Manager II in our IT Helpdesk function, you will oversee the management of our IT assets and helpdesk operations. The ideal candidate will have a strong background in IT asset management and a proven track record of leadership and team management skills.
The role involves overseeing two primary areas: HelpDesk Management and Asset Management.
About Navi- We provide Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold.
- We strive to deliver digital-first financial products that are simple, accessible, and affordable.
The successful candidate will be responsible for:
HelpDesk Management- Team Management: Leading, mentoring, and developing a team of help desk technicians.
- Helpdesk Operations: Overseeing the helpdesk ticketing system to ensure timely and effective resolution of support requests.
- Technical Support: Providing hands-on support for complex technical issues and escalations.
- User Support: Ensuring high levels of customer satisfaction by providing prompt and effective support.
- Asset Lifecycle Management: Developing and implementing IT asset management strategies, policies, and procedures.
- Inventory Management: Coordinating with the procurement team to ensure timely ordering and receipt of IT assets.
- Vendor Management: Maintaining relationships with IT vendors and service providers.
Key Requirements:
- Bachelor's degree in Information Technology, Computer Science or a related field.
- Minimum of 3 years of experience in IT asset management or a related role.
- Experience with IT Serve and Asset management tools and software.
Estimated Salary Range: ₹1200000 - ₹1800000 per annum.
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