HR Data Analyst and Process Improvement Specialist

2 days ago


Mumbai, Maharashtra, India Travelex Full time
Job Description

Senior Analyst, PS Home

This role is responsible for providing exceptional HR services to Travelex employees globally. As a key member of the PS Home team, you will be instrumental in delivering high-quality resolutions to employee queries, managing contracts and document uploads, and contributing to process improvement initiatives.

About the Role
  • Responsible for resolving HR queries efficiently and effectively via email and portal, adhering to Service Level Agreements (SLAs) and quality standards.
  • Preparation of contracts and letters for colleagues worldwide.
  • Document management and uploads for global colleagues.
  • Assist with reports and data extraction as required.
  • Implement process improvement ideas to maintain a continuous improvement environment.
  • Work on enhancing processes, colleague experience, and service quality.
  • Maintain a knowledge base and coach other team members in new learning and changes.
  • Build effective working relationships with internal stakeholder groups, including HR SSC teams, colleagues, and Global HR.
  • Manage ad-hoc projects assigned as per requirement.
  • Analyze HR data, metrics, and statistics globally to inform business policies and decision-making.
  • Evaluate the accuracy and quality of data and reports.
  • Develop and manage databases, ensuring timely data clean-up.
  • Maintain data security and improve user efficiency when accessing data.
  • Contribute to short- and long-term database project planning.
Required Skills and Qualifications
  • Knowledge and experience with HR systems and databases, particularly Workday.
  • Excellent interpersonal skills for maintaining efficient working relationships with stakeholders.
  • Customer-service oriented with a problem-solving attitude.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Access.
  • Data visualization skills.
About Us

We are Travelex, a leading global foreign exchange specialist. This role offers an exciting opportunity to join our dynamic team and contribute to delivering exceptional HR services.

What We Offer

This role comes with a competitive estimated salary of $85,000 - $110,000 per annum, depending on location and experience. In addition, we offer a range of benefits, including opportunities for professional growth and development, a collaborative work environment, and recognition for outstanding performance.



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