Award-Winning Java Technical Support Specialist

1 week ago

Vijayawada, Andhra Pradesh, India beBeeProblemSolving Full time ₹ 1,50,00,000 - ₹ 2,40,00,000
Java Production Support Engineer

About Position:

We are seeking a highly skilled Java Production Support Engineer to join our team. The successful candidate will play a critical role in maintaining and enhancing our production systems.

  • Key Responsibilities:
  • Solving Critical Customer Issues
  • The ideal candidate will use technical and analytical skills to solve critical customer/field technical escalations from various teams.
  • Work with the Engineering team to develop solutions for customer reported problems.
  • Participate in daily scrum meetings to update the development team about ongoing escalations and their statuses.
  • Owning Technical Escalations
  • The selected candidate will own highly technical customer escalations with clear expectations and timelines.
  • Building Tools and Techniques
  • They will build tools and techniques to help with Root Cause Analysis using available data and code base insights.
  • Reducing Time to Resolve Issues
  • Reduce time to resolve product issues by fixing them as needed after RCA.
  • Provide timely updates to issue reporting teams to improve overall customer satisfaction.
  • Collaborate with Product management to identify and implement backlog requirements adding value to the product.
Requirements:
  • Bachelor's degree
  • 6+ years' experience in technical product support type role, preferably in escalations teams
  • Experience working as L3 escalation engineer taking care of complex customer issues
  • Software development experience using Java technologies
  • Database Concepts and Microservice Architecture
  • Good understanding and working experience of MySQL/MariaDB/RDBMS and database concepts
  • Good understanding and working experience of Microservice architecture environments on AWS
  • Experience troubleshooting and helping with root cause analysis for customer/support/field reported issue
  • Pastion for Problem Solving
  • A passion, curiosity, integrity, and outstanding attention to detail while performing tasks
  • A team player with strong collaborative skills

  • Java Technical Support

    1 day ago

    Vijayawada, Andhra Pradesh, India VARITE INC Full time

    The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the...

  • Technical Support Specialist

    1 week ago

    Vijayawada, Andhra Pradesh, India beBeeSecurity Full time ₹ 6,00,000 - ₹ 10,00,000

    About us:We are a leading IT consulting services provider offering competitive pricing and exceptional value to clients.With offices in the US, Canada, and India, and a team of over 200 specialists, we have evolved into a transformative partner for business acceleration advisory, transformative application development, and managed services.We welcome...

  • Technical Support Specialist

    3 days ago

    Vijayawada, Andhra Pradesh, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled technical support specialist to join our team. This individual will be responsible for providing second and third-level technical support to customers, resolving complex issues, and collaborating with teams to deliver exceptional service.Key Responsibilities:Provide second and third-level...

  • Technical Support Specialist

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeDataStorage Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistThe role involves providing high-quality technical support for enterprise-grade data storage systems, ensuring optimal performance and client satisfaction.A successful candidate will have a strong understanding of data storage technologies and be able to troubleshoot complex issues.Providing expert-level technical...

  • Technical Support Specialist

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 4,05,000 - ₹ 6,30,000

    Technical Support Specialist - InternationalWe seek a skilled Technical Support Specialist to handle international customer calls and deliver exceptional service.Evaluate and resolve complex customer issues with professionalism and efficiency.Analyze customer needs and provide customized solutions that meet their expectations.Troubleshoot technical problems,...

  • Senior Technical Support Engineer Position Available

    4 days ago

    Vijayawada, Andhra Pradesh, India beBeeEngineer Full time ₹ 9,00,000 - ₹ 12,00,000

    ">Technical Support SpecialistAbout Us:">We are a transformative partner for business acceleration and digital transformations. We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.">In this role, you will provide technical assistance to customers and internal teams by...

  • Technical Operations Leader

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Technical Project ManagerBrightEdge is a pioneer in content performance marketing and has redefined the concept of search engine optimization (SEO) by developing an award-winning platform. As a Technical Project Manager, you will play a key role in driving and optimizing our release cycles for R&D, using your deep knowledge of software engineering to...

  • Robotics Support Specialist

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About the RoleAs a Technical Support Specialist, you will play a vital part in ensuring our customers receive exceptional support and training. Your expertise in robotics and automation will be instrumental in driving business growth. Main Responsibilities:Provide technical assistance to clients, addressing their queries and resolving issues...

  • System Support Specialist

    3 days ago

    Vijayawada, Andhra Pradesh, India beBeeBilling Full time ₹ 20,00,000 - ₹ 25,00,000

    System Support SpecialistWe are seeking an experienced System Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support for the configuration, testing, and maintenance of our billing system.Main Responsibilities:Supporting the configuration, testing, and maintenance of the...

  • Technical Support Representative

    5 days ago

    Vijayawada, Andhra Pradesh, India beBeeSupport Full time ₹ 4,00,000 - ₹ 6,50,000

    Job Opportunity:Service Desk SpecialistWe are seeking skilled professionals with excellent communication skills and IT support experience to provide technical assistance as the first point of contact.About the Role:Provide customer-focused technical support via various channels, ensuring timely resolution of issues.Troubleshoot and resolve IT-related...