Guest Relations Manager

2 weeks ago


India Bright Hospitality Private Limited Full time
Job Overview

Bright Hospitality Private Limited seeks a seasoned Guest Relations Manager to lead our hospitality team in Gurgaon. With a focus on delivering exceptional guest experiences, this role is ideal for an experienced professional with a passion for the hospitality industry.

About Bright Hospitality

We are a premium chain of restaurants, cafes, and bars across North and East India, offering a unique blend of flavors and ambiance. Our brands, including OMO Cafe, AMPM Cafe & Bar, and Kung Fu-Mama, have redefined the dining experience in India.

Key Responsibilities
  • Maintain high-quality guest services, ensuring seamless interactions and memorable experiences.
  • Optimize guest complaint handling, utilizing strong communication skills and problem-solving abilities.
  • Foster collaboration with the front desk, reception, and other departments to enhance overall operations.
  • Assist in formulating new procedures to improve departmental efficiency and guest satisfaction.
Requirements
  • Degree in Hospitality Management or related field.
  • Pleasing personality, excellent English and Hindi communication skills, and strong guest handling abilities.
  • Minimum 3 years of experience as a Guest Relations Manager or Front Office professional in a hotel or restaurant chain.
What We Offer
  • A competitive salary range of ₹6-6.5 LPA, including benefits and incentives.
  • Flexible working hours and a dynamic work environment.
  • Opportunities for growth and professional development within the company.


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