Service Operations Manager
3 weeks ago
Job Title: Service Operations Manager
Job Summary:
We are seeking a highly skilled Service Operations Manager to lead our dealer service performance in the region. The successful candidate will be responsible for implementing various service processes, providing guidance on overall business operations, and identifying areas for improvement.
Key Responsibilities:
- Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less.
- Responsible for Increase of After Sales Service and thereby increased customer market share.
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes.
- Identify their individual needs and provide service required to exceed expectations.
- Ensure customer satisfaction through quality and timeliness of work done for customers.
- Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention.
- Managing all service department employees, as well as monitoring their performance.
- Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market.
- Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield.
- Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information.
- Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution – Onsite.
- Lead Product Quality Reporting including collecting Pre Delivery Inspection (PDI) feedback from distributors and warranty claim parts audit.
- Create attractive schemes which will cover the target customer to attempt a service visit to the workshop.
- Inform the customer via communication medium like SMS, and social media of Royal Enfield about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level.
- Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts and other peace of mind products of Royal Enfield well in advance.
- Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance.
- Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team.
- Support the company on understanding current service customers' profile and expectations.
- Provide spare parts management support to the Channel Partners and supportive interaction with factory team.
- Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning and procurement), Tools and Equipments for new models etc.
Work Experience:
- 7+ years of experience in a similar role.
- Extensive service marketing experience.
- Knowledge of dealer service/ parts operations.
- Territory and dealer management experience.
-
Service Operations Manager
2 weeks ago
Vadodara, Gujarat, India Royal Enfield Full timeAbout the RoleWe are seeking a highly skilled and experienced Area Manager - Service to join our team at Royal Enfield.The successful candidate will be responsible for driving dealer service performance in the region, implementing various service processes, and providing guidance on overall business operations.Key Responsibilities:Create customer engagement...
-
Customer Service Manager
3 weeks ago
Vadodara, Gujarat, India Titan Jet Care Service Limited Full timeWe are seeking a skilled Customer Service Manager to supervise daily operations and personnel in our call center, aiming for maximum efficiency and cost-effectiveness. As a Customer Service Manager, you will ensure that technology is utilized to a maximum and that staff is well-organized and productive. An excellent Customer Service Manager must be an...
-
Service Operations Manager
2 weeks ago
Vadodara, Gujarat, India Royal Enfield Full timeJob Title: Area Manager - ServiceJob Summary:As an Area Manager - Service, you will be responsible for driving dealer service performance in the region and implementing various service processes. You will provide guidance on overall business operations, identify areas for improvements, and support the implementation of new projects.Key...
-
Field Service Operations Manager
3 weeks ago
Vadodara, Gujarat, India Siemens Limited Full timeTransform the Energy Sector At Siemens Limited, we're on a mission to make a difference in the world by supporting our customers in their transition to a more sustainable future. As a Field Service Operations Manager, you'll play a crucial role in driving our vision forward by leading a team of skilled Field Service Engineers. Your primary...
-
Service Operations Manager
2 weeks ago
Vadodara, Gujarat, India Siemens Limited Full timeAbout Our TeamWe are a team of experts in the energy industry, dedicated to supporting our customers in their transition to a more sustainable world.Our MissionTo provide innovative solutions and services that meet the evolving needs of our customers, while driving industrial decarbonization and securing the supply chain.Job SummaryWe are seeking a highly...
-
Customer Service Director
2 weeks ago
Vadodara, Gujarat, India Titan Jet Care Service Limited Full timeJob BriefWe are seeking an exceptional Call Center Manager to oversee daily operations and personnel at Titan Jet Care Service Limited. The ideal candidate will ensure maximum efficiency and cost-effectiveness while utilizing technology to its full potential. They will also guarantee that staff is well-organized and productive.The successful Call Center...
-
Field Service Operations Manager
3 weeks ago
Vadodara, Gujarat, India Siemens Limited Full timeUnlock Your Potential in a Challenging RoleSiemen's Energy is seeking a highly skilled Field Service Lead to support our customers in their transition to a more sustainable world. As a key member of our team, you will be responsible for leading a team of Field Service Engineers to provide effective service solutions to customers.Key Responsibilities:Lead a...
-
Store Operations Manager
4 weeks ago
Vadodara, Gujarat, India Vodafone Idea Limited Full timeJob Title: Store Operations ManagerVodafone Idea Limited is a leading telecom service provider in India, offering a range of services across 2G, 3G, and 4G platforms. As a Store Operations Manager, you will be responsible for overseeing the day-to-day activities of a Vodafone Idea Limited store, ensuring excellent customer service, and driving sales and...
-
Restaurant Operations Manager
3 weeks ago
Vadodara, Gujarat, India Sapphire Foods India Full timeRestaurant Operations ManagerAt Sapphire Foods India, we are seeking a highly skilled Restaurant Operations Manager to lead our restaurant team. As a key member of our management team, you will be responsible for directing the daily operations of our restaurant, ensuring compliance with company standards in all areas of operation.Key Responsibilities:Manage...
-
Banquet Operations Manager
2 weeks ago
Vadodara, Gujarat, India Sri Sai Overseas Recruitment Full timeJob Title: Banquet ManagerCompany OverviewSri Sai Overseas Recruitment is a provider of manpower recruitment and consultancy services. Our company operates from its headquarters in Vadodara and employs a team of dedicated professionals.Job OverviewWe are seeking a Banquet Manager to join our team in Vadodara on a full-time basis. This mid-level position...
-
Clinical Operations Manager
2 weeks ago
Vadodara, Gujarat, India Lavana Lifestyle solutions Pvt Ltd Full timeWe are seeking a dedicated and capable Clinical Operations Manager to oversee the daily administrative operations of our clinic. Your duties will include implementing procedures to optimize patient care and managing the budget. You will also be required to hire and train staff members.The ideal candidate should exhibit exceptional managerial abilities, which...
-
Restaurant Operations Manager
4 weeks ago
Vadodara, Gujarat, India Sapphire Foods India Full timeRestaurant Operations ManagerAt Sapphire Foods India, we are seeking a highly skilled Restaurant Operations Manager to lead our restaurant team.The Restaurant Operations Manager is responsible for directing the daily operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery,...
-
Clinical Operations Manager
3 weeks ago
Vadodara, Gujarat, India Lavana Lifestyle solutions Pvt Ltd Full timeAt Lavana Lifestyle solutions Pvt Ltd, we are seeking a highly skilled and experienced Clinical Operations Manager to oversee the daily administrative operations of our clinic. This key role involves implementing procedures to optimize patient care and managing the budget effectively. The successful candidate will be responsible for hiring and training staff...
-
Restaurant Operations Manager
3 weeks ago
Vadodara, Gujarat, India Sapphire Foods India Full timeRestaurant Operations ManagerAn ideal candidate for this role should possess a strong focus on operational excellence and a passion for hospitality. The Restaurant Operations Manager will direct the daily operations of a restaurant, ensuring compliance with company standards and delivering exceptional customer service.Key Responsibilities:Effectively manage...
-
Branch Operations Manager
4 weeks ago
Vadodara, Gujarat, India DBS Bank Full timeJob PurposeThis role is responsible for managing and controlling branch operations, ensuring smooth functioning of the branch setup, and contributing to achieving the P&L objective. The successful candidate will be the second-in-command to the Branch Manager.Key AccountabilitiesManage and supervise various functions of Operations of the branch as per defined...
-
Operational Department Manager
2 weeks ago
Vadodara, Gujarat, India AccorHotel Full time**Key Responsibilities**Coordinate Front Office ActivitiesManage Employee ShiftsPlan and Optimize Department EfficiencyCoach and Develop the TeamAs a key member of the hotel team at AccorHotel, you will be responsible for ensuring exceptional customer service and operational efficiency in the Front Office department. You will work closely with colleagues to...
-
Hotel Operations Manager
4 weeks ago
Vadodara, Gujarat, India AccorHotel Full timeThis is a unique opportunity to join AccorHotel as a Front Office Supervisor. In this role, you will be responsible for the operational course of events in the department. You will work closely with your colleagues and manager to ensure the best efficiency and challenge yourself and others to achieve exceptional results.Key Responsibilities:Coordinate and...
-
Electrical Operations Manager
4 weeks ago
Vadodara, Gujarat, India Siemens Limited Full timeElectrical Operations ManagerAt Siemens Energy, we empower our teams to drive innovation and excellence in the field of electrical operations. As an Electrical Operations Manager, you will play a key role in ensuring the smooth operation of our high-voltage power transmission systems.Key Responsibilities:Lead a team of engineers and technical personnel in...
-
Branch Operations Manager
4 weeks ago
Vadodara, Gujarat, India DBS Bank Full timeJob PurposeThis role exists to manage and control the branch operations, ensuring smooth functioning of the branch setup and contributing to achieving the P&L objective. The position would create the second-in-command for the Branch Manager.Key AccountabilitiesManage and supervise various functions of Operations of the branch as per defined process notes and...
-
Accounting Operations Manager
2 weeks ago
Vadodara, Gujarat, India Nibodhah Full timeJob Summary: We are seeking an experienced Accounting Operations Manager to lead our accounting functions and ensure smooth day-to-day operations.About the Role: As an Accounting Operations Manager, you will be responsible for planning, directing, and coordinating all accounting activities.Key Responsibilities: Plan, direct, and coordinate accounting...