Digital Experience Manager

3 weeks ago


Bengaluru, Karnataka, India Conviva Apac Private Limited Full time

About Conviva Apac Private Limited:

We are a leading provider of operational data platforms that harness full-census, comprehensive client-side telemetry to capture every aspect of customer experience and engagement across all devices.

Our clients include industry leaders like Disney, NBC, and the NFL, and we revolutionize how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

The Project Manager, Global Services role is a key position in our organization, requiring a champion for cross-functions collaboration within Conviva and building a culture of One-Team.

Job Description

This role involves being a single point of contact for handling all project activities for assigned accounts, from initiation to launch. Responsibilities include maintaining good data hygiene, integration health, and data coverage, as well as following Conviva guidelines and RACI on project delivery.

Client Management: Develop and foster relationships with clients through emails, meetings, and on-site visits. Encourage/guide clients to follow Conviva best practices, and enable/configure Conviva products to maximize adoption.

Provide services to clients based on contractual agreements. Document account & project records using Confluence, JIRA, Salesforce, and create/modify project plan, onboarding decks, QBR, project health reports, Issue log, communication log, and such project artifacts.

Reporting: Report project status internally and externally as per cadence, as well as ad-hoc if need be.

Requirements

To succeed in this role, you should be a champion for cross-functions collaboration (engineering, field, product etc) within Conviva and build the culture of One-Team. Eagerness to learn and solve customer problems, instinct to act and help with sense of urgency, ownership and accountability are essential.

You should have a right blend of Business acumen and technical know-how, excellent written and verbal communication, presentation, and interpersonal skills. Bonus: PMP certification, prior experience with observability tools, data analytics, Big data solutions.

Join us at Conviva Apac Private Limited in Silicon Valley, California, where you can extend our leadership position in big data streaming analytics to new audiences and markets. Estimated salary range: $120,000-$180,000 per year.



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