Senior ServiceNow Developer
3 weeks ago
Job Summary: We are seeking a highly skilled ServiceNow Developer to join our team at Algoleap Technologies. The ideal candidate will have a strong background in ServiceNow ITSM, Integrations, ITAM, and ITOM modules, with a proven track record of designing, developing, and implementing successful ServiceNow solutions.
Responsibilities:
- Design, develop, and implement comprehensive ServiceNow solutions for IT Service Management (ITSM) processes, including Incident, Change, Problem Management, and more.
- Champion best practices for ServiceNow configuration and customization to ensure optimal platform utilization.
- Lead efforts on Configuration Management Database (CMDB) implementations for accurate asset tracking.
- Provide ongoing support and maintain existing ServiceNow modules, including Agent Chat functionality, to ensure smooth operations.
- Design and develop integrations with internal and external systems using ServiceNow's out-of-the-box (OOB) capabilities and custom implementations through REST APIs, JavaScript, and GlideAjax.
- Automate business processes through ServiceNow workflows to improve efficiency and reduce manual tasks.
- Analyze and translate IT and business needs into custom ServiceNow applications that address user requirements and enhance functionality.
- Develop and maintain user-friendly custom applications on the ServiceNow platform.
- Lead initiatives for Hardware and Software Asset Management implementations on the ServiceNow platform.
- Ensure accurate asset tracking and management within the organization.
Qualifications:
- 5+ years of experience working with ServiceNow in ITSM, Integrations, ITAM, and ITOM modules.
- Proven track record of designing, developing, and implementing successful ServiceNow solutions.
- ServiceNow Certified System Administrator (CSA) and ServiceNow Flow Designer Micro Certification (a plus).
- Strong understanding of REST APIs, JavaScript, and GlideAjax for ServiceNow customizations.
- Experience with integrating ServiceNow with external systems.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills to work effectively with IT and business stakeholders.
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