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Bar Service Specialist

1 month ago

Delhi, Delhi, India AccorHotel Full time

Job Summary

We are seeking a skilled Bar Service Specialist to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests while ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Ensure that the bar is set according to standards and procedures
  • Greet all guests warmly upon first contact
  • Take down food and beverage orders from guests and ensure that the orders are correct
  • Prepare and serve drinks and snack orders according to service standard
  • Try to remember individual guests' names and their preferences to extend a personalized service
  • Creation of new beverages/cocktails to suit guests' needs
  • Upsell and promote other food and beverage offers at every available opportunity to maximize sales revenue
  • Obtain guests' feedback during operations to ensure satisfaction
  • Prepare and ensure that the bills are charged properly before presenting them to the patrons for payments
  • Thank all patrons for patronizing the outlet upon their departure
  • Clear and tidy up bar counter after the departure of the patrons as quickly as possible
  • Report any complaints, incidents, or other irregularities to management
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Order and collect food and beverage supply requisition
  • Prepare garnishes for operation
  • Clean and maintain all operational equipment
  • Practice appropriate and effective measures to improve control of costs

Additional Responsibilities

  • Maintain complete knowledge of all F&B services contents & preparation methods outlets and hotels services/features
  • Be well-versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings, and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by Outlet Manager/ Management of the Hotel

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of hotel operations and services
  • Ability to maintain a high level of accuracy and attention to detail
  • Ability to work effectively in a team environment